Patient Support Services Manager
Job no: 684199
Work type: Full Time
Location: Melbourne CBD
Categories: Other
Patient Support Services Manager
- New Footscray Hospital 2025!
- Impactful role.
- Join our team at a very exciting phase of our growth journey!
Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.
THE POSITION
- In the initial stage of mobilisation this position will be responsible, with the General Services Manager, for establishing the patient services operations.
- Lead the day-to-day functions of the PSA Services of the NFH, in a 24/7, acute care hospital.
- The role will operate from the Hospital Control Room working closely with hospital operator.
- All operations must be performed while supporting and promoting the Compass Safety Culture framework.
- Work with Hospital Operator to ensure patient flows and other operations are working to contractual and optimal requirements.
- Liaise with clinical staff to understand clinical wards and department pressures for the day and mobilise resources to respond.
- Point of contact/escalation for service delivery issues.
- Work closely with the local FM Help Desk Service via Hub Coordinators.
- Coordinate adjustments to service delivery solution in response to clinical needs.
- Present Service Delivery Models and attend meetings relevant to PSA services.
- Attend relevant meetings and control/governance groups.
- Ongoing oversight of rosters, people and communications strategy – both CGA and client interfaces.
- Point of contact/escalation for service delivery issues
- Promote strong customer service focus and ethos for self and team.
- Manage team across clinical areas and hub, including recruitment, training and managing performance.
- Manage finances within a budget.
- Enforce a strict safety focused culture.
During this Mobilisation phase you will also support with the below:
- Build site work procedures, documentation, processes and training programs.
- Assist and develop scenario testing relevant to the commissioning of services at the new hospital.
- Develop rosters, people and communications strategy – both CGA and client interfaces including safety
- Project management and delivery.
- Present service delivery models and attend meetings relevant to services.
- Recruit and develop patient services team.
- Work with the compliance manager in building KPI tools and audits.
- Understand associated technology requirements for the project.
THE PERSON
- Previous management experience within healthcare with strong understanding of hospital operations and systems is essential.
- PPP (Public Private Partnership) experience is highly desirable but not essential.
- High level people and process management skills including the ability to manage a team.
- Demonstrated experience in successfully managing operational contracts and budgets.
- PSA/Patient facing experience highly regarded.
- Sound computer skills.
- In depth knowledge of HSEQ and commitment to safety leadership.
THE BENEFITS
- Multitude of salary packaging options available.
- Opportunities for professional development and growth.
- 12 weeks paid parental leave for primary carers.
- Opportunity for growth and development.
Apply now or contact ilsemaritz@compass-group.com.au or call 1300TALENT for a confidential discussion.
Advertised: AUS Eastern Standard Time
Application close:
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