Front of House Supervisor
Full Time
Sydney Airport

• Working with a dedicated service orientated team in the Airline Sector
• Working alongside two well-known reputable worldwide brands  
• Flexible shift work over a seven day roster

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on the seamless delivery of five-star catering, cleaning and concierge services aligned to our partner brands. The delivery of our services allows us to partner with clients and reducing the impact of the lounge operations on the planet.

The Position

• Ensuring Exceptional Guest Service’ each and every time
• Rostering of all Lounge Host Staff and ensuring all shifts are full at all times
• Training lounge host staff where required
• Managing Lounge host staff
• Upkeep in Lounge Host Staff presentation and grooming
• Ensure all FOH ordering is completed daily / weekly
• First point of contact, to provide professional, engaging and welcoming style of service to guests
• Ensure Lounge is exceptionally presented at all times by conducting walk throughs and communicating with the Supervisor on duty
• Handling Guest Service requests
• Ensure emails, and phone enquiries are managed in a timely manner
• Ensure full knowledge of Lounge Flight Schedules and client specific IP
• Identify potential hazards with immediate reporting
• Communicate with Airport Authorities continually around entrance to lounge cleanliness
• Work will in a positive manner with all teammates

The Person

• Experience with Aviation Ground Handling processes including ticketing and airport documentation
• Experienced with conflict resolution  
• Experienced in a comparable client service/corporate and/or five-star environment
• Intermediate to advanced Microsoft Office, calendar and diary management skills
• Excellent communication skills
• Impeccable personal presentation
• Exceptional time management and organisational skills
• A genuine sense of hospitality, with a commitment to delivering exceptional Guest Service
• Discreet, ethical and committed to maintaining a high degree of confidentiality
• Safety First mindset

The Benefits

• Penalty Rates
• Travel Allowance
• 12 weeks of paid parental leave
• Access to a wide variety of training & development  
• Immediate access to retail discounts only available with Compass Group employees