Operations Manager - Delta Facilities Management (Compass Group Australia)

Cannon Hill, Brisbane

Lead high-impact facilities operations across Defence and Education Public Private Partnership (PPP) contracts. Join Compass Group and drive operational excellence, safety, compliance and client success across a national portfolio.

• Key Leadership Role
• Hybrid Work Model
• Support High-Performing Teams

The Role

Reporting into senior leadership, you will lead the operational delivery of services across the Single LEAP 1 & 2 Defence contracts and the Queensland Schools Project, ensuring full compliance with Project Deeds and Service Specifications within a Public Private Partnership (PPP) framework.

You will provide management oversight across all service streams, performance monitoring, reporting and asset management activities, while fostering a strong safety culture and driving continuous improvement across a diverse multi-site portfolio.

Key responsibilities include:

• Leading end-to-end operational delivery across Defence and Education contracts, ensuring compliance with Project Deeds, Service Specifications and contractual obligations
• Providing leadership, coaching and support to Regional Managers to achieve business objectives and contract outcomes
• Managing performance monitoring, reporting and asset management programs to ensure service excellence and compliance
• Building and maintaining strong client, subcontractor and stakeholder relationships to support long-term partnerships and contract success
• Managing contracts and subcontractors to deliver quality, compliance, safety and value outcomes
• Driving a strong safety culture through the implementation and promotion of Compass Group's Safety Culture Framework, ensuring compliance with WHS, environmental and emergency management requirements
• Overseeing financial performance, including budgeting, forecasting, cost control and achievement of financial targets
• Supporting talent attraction, development and retention strategies to build high-performing teams across multiple sites
• Identifying opportunities for innovation, continuous improvement, contract retention and business growth
• Ensuring effective delivery of integrated facilities management services, including maintenance, cleaning, grounds and asset lifecycle activities
• Reviewing, implementing and enhancing policies, procedures and operational standards to drive excellence and consistency
• Delivering accurate and timely operational, compliance and performance reports
• Conducting regular site audits to ensure compliance, quality assurance and continuous improvement initiatives
• Developing and delivering training programs to enhance capability and operational performance across the portfolio

About You

You are a proactive and experienced operational leader with strong commercial acumen and a proven track record managing complex, multi-site facilities management contracts within highly regulated environments.

• Extensive experience managing large-scale, multi-site operations and facilities management portfolios
• Strong leadership capability with demonstrated success developing and supporting high-performing teams
• Proven ability to manage diverse stakeholder groups, clients and subcontractor relationships
• Strong understanding of Public Private Partnership (PPP) contract environments and performance-based service delivery models
• Demonstrated experience managing contract compliance, performance monitoring and asset management frameworks
• Strong financial acumen, including budgeting, forecasting, resource allocation and financial performance management
• Minimum 10 years' leadership experience within facilities management or a related industry
• In-depth knowledge of Work Health & Safety, environmental standards and compliance requirements
• Solid understanding of Integrated Facilities Management best practices
• Strong commercial mindset with the ability to identify business improvement, contract retention and growth opportunities
• Excellent communication, influencing and relationship-building skills
• Advanced computer and systems proficiency
• A commitment to fostering a positive safety culture and driving continuous improvement outcomes

Additional Information

• Full-time position working a Monday-Friday, 38-hour week
• Regular travel required across Australia to support the LEAP Defence contracts and throughout South East Queensland to support the Queensland Schools Project
• Opportunity to lead nationally significant Defence and Education facilities management contracts while contributing to Compass Group's continued market leadership

Why Join Us?

At Compass Group, we offer the support, structure, and career opportunities of a global organisation while valuing innovation and individual growth.

• Access to 100+ retail discounts via mobile
• Salary packaging options to maximise your earnings
• Comprehensive health and wellbeing programs
• Recognition and rewards, including safety and service awards
• Regular team events and additional site-based benefits

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or careers@compass-group.com.au