Belong Where the Action Is: Express Your Interest in a Career in our Safer Gambling team at Tabcorp!

At Tabcorp, we're always on the lookout for passionate individuals who want to make their mark in the world of entertainment and technology. Whilst we don’t have roles available right now, we'd love to hear from you!

As Australia’s leading racing and sports entertainment company, Tabcorp is committed to 'Raising the Game’ and leading the category in customer care and safety. Our Player Safety Promise represents our commitment to customers, regulators and the community to go above and beyond what’s legally required of us. Driven by an unwavering dedication to delivering exceptional service, we live and breathe our values of 'Spark Change,' 'Play Fair,' and 'Raise the Roof' in everything we do and maintain a customer obsession like no one else. 

Check out our Player Safety Promise here.

What you’ll do

The Safer Gambling teams are responsible for executing safer gambling business controls across wagering and media. This includes executing processes and controls around marketing and promotions, self-exclusion and customer monitoring of customers potentially experiencing gambling harm.

Responsibilities include:

• Conduct customer monitoring and analyse data to identify customers potentially experiencing gambling harm
• Follow intervention protocols according to policies, including completing calls to customers identified as potentially experiencing harm
• Respond to queries from business teams (e.g. customer service centre, retail venues, etc.) and external queries (e.g. community services, regulators)
• Process self-exclusion applications, renewals breaches and revocations.
• Be the first escalation point for and manage complex customer and/or regulator complaints.
• Review marketing and advertising to ensure its compliant with responsible advertising guidelines
• Complete reviews of new initiatives and products for their impact on customers and safer gambling objectives

Please note that the nature of this role requires availability for extended hours from 8am-8pm including weekends.

What you’ll bring

• Experience working with highly regulated businesses/industries and knowledge of various legislation (e.g. AML/CTF, Safer Gambling, Wagering, Privacy etc.) – preferable, but not mandatory.
• Entry level experience in risk management, internal audit, compliance, consulting or process improvement with a medium to large sized corporate organisation.
• Relevant tertiary qualifications in a commercial, risk management or business-related field - preferable
• Advanced knowledge of Microsoft Office programs
• Excellent verbal and written communication and customer service skills  

Why Tabcorp?

At Tabcorp, we’re more than just Australia’s leading entertainment company—we’re a place where passion and innovation drive the future of gaming, media and wagering. Our purpose is to deliver world-class entertainment and unforgettable experiences for our customers, all while upholding the highest standards of integrity and responsibility. We offer a diverse range of opportunities across our iconic brands:

If you're excited about the possibility of joining our team, we encourage you to express your interest. While this isn’t an application for a specific role, it’s your chance to get on our radar. Should a Safer Gambling position open up in 2025 that matches your skills and experience, we’ll be in touch.

Don’t miss out—register your interest now and take the first step toward an exciting career with Tabcorp!