Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history – a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity.

We’re here to create excitement everywhere – through our incredible people, unrivalled experiences and strong relationships. We’re bringing industry leading products and services to our customers and breaking into new horizons.

Game to join us?

About the role

Tabcorp’s B2B contact centre, located in Granville is at the forefront of bringing to life our purpose - "Excitement with Integrity". This contact centre role is pivotal in supporting our venue partners across our core business operations. On-the-job training will be provided to bring you up to speed with our products, including TAB, Sky and MAX.

What you’ll do

• Answer inbound calls and webchats, meeting measured KPI’s focusing on quality of service
• Support our venue partners with various tasks associated with maintaining TAB, Keno and Sky facilities in their venue
• Answer calls in a timely and efficient manner
• Deliver an exceptional experience to all customers
• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Maintain accurate records of venue calls
• Comply with confidentiality and privacy policies
• Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for Tabcorp
• This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry.

Why work for the Service Support Centre?

• Industry competitive salary arrangements which exceed award rate
• Team activities including lunches and office events
• Granville based location with free onsite parking
• A dynamic and friendly office environment with opportunity for quick career advancement

Role Details:

• Rotational Roster, 4 weeks roster in advance
• You must be available to work a rotational roster between our operating hours 8am – 11pm 7 days a week. Your shifts may include starting at 8am or ending at 11pm or as determined by the business needs
• Your days and hours of work each week will be determined by the business needs
• You can expect on average to be rostered between 16 to 30 hours per week or as determined by the business needs

About Us

Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer, visit our website.

We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.  

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.