• Ensure customers service expectations are consistently met
• Continuously review and improve customer service delivery
• Maximise the value to the organisation through identifying and delivering flexible effective allocation models and service opportunities
• If required, realign customer expectations in line with business capabilities to ensure continued positive relationships without compromising safety or operational effectiveness
• Ensure timely and accurate customer communications are aligned with effective allocations to meet customer expectations
• Identify opportunities for alternate allocation strategies to meets customer expectations improving profitability and customer service
• Capture and communicate market intelligence to the business

• A good communicator with the ability to lead and influence a team
• Someone that can think on their feet handling multiple tasks 
• Previous allocations experience essential
• Transport industry experience (preferred)
• Strong people leadership skills and communication skills (both written and verbal)
• Demonstrated ability to develop effective working relationships with all people
• Ability to work independently and prioritise competing deadlines
• High standard of internal customer focus
• Experience in managing an allocations team that meets or exceeds KPI’s (service delivery, quality) preferred

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