• Join our growing Home Care team | Mulgrave office!
• Take the lead in driving operational excellence and team success at VMCH!
• Enjoy not-for-profit salary packaging benefits!

About the role

As a Business Support Team Leader, you will lead a team to deliver efficient back-end operations, maintain compliance, and drive continuous improvement.

Your focus will include:

• Aligning team activities with organisational goals
• Supporting staff development
• Ensuring high standards in service delivery and claims processes

This role works closely with a diverse range of stakeholders, ensuring smooth day-to-day operations and supporting the delivery of quality services. Your proactive approach and strong communication skills will help drive team engagement and deliver positive outcomes for both staff and clients.

Some of the key responsibilities of this role are:

• Develop and refine processes to align with strategic goals
• Lead recruitment, induction, and training for team members
• Monitor team performance and provide coaching and feedback
• Oversee government funding claims and ensure compliance
• Support procurement of goods and equipment
• Promote a safe, positive, and respectful work environment

About you 

Essential

• Proven experience in staff management and team development
• Strong negotiation and influencing skills
• High proficiency in client management systems and data reporting
• Excellent time management and ability to prioritise competing tasks
• Resilience and ability to perform under pressure
• Advanced skills in Microsoft Office and related applications

Desirable 

• Experience with Client Management Systems (Carelink highly regarded)

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression. 
• A competitive salary plus salary packaging benefits that can increase your take-home pay. 
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance, school holiday programs and car hire.
• The opportunity to open a high-interest savings account with our banking partner.
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to provide proof of work rights and a current Australian Criminal History Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.