• Support carers to strengthen wellbeing and make a meaningful difference
• Provide phone‑based support that promotes independence
• Full‑time fixed‑term role through to June 2027

About the role

Are you passionate about empowering people and improving lives? Join our dedicated team as a Carer Services Officer, where you will play a vital role in supporting carers who look after loved ones with disability, mental illness, chronic conditions, or age‑related needs.

This is a meaningful position where every conversation contributes to the wellbeing, resilience and confidence of carers in our community.

This is a full-time fixed term position located in the Mulgrave office.  

About you

In this phone‑based, person‑centred role, you will work directly with carers to assess needs, set goals, provide information, and coordinate short‑term yet impactful supports. You will help carers feel heard, informed, and empowered to navigate their caring responsibilities while maintaining their own wellbeing.

Your strong communication skills and ability to build rapport will ensure carers receive the right support at the right time.

Key requirements

• Ability to undertake phone assessments and goal setting using a person-centred approach
• Ability to provide advice to carers promoting choice and control
• Determine carers needs, promote carer wellbeing and independence
• Provide advice in relation to carers in relation to available supports and programs
• Excellent communication skills ability to build relationships with carers
• Excellent time management and prioritisation skills
• NDIS Screening Clearance, WWC required

If you have the skills and passion required for this diverse role, please APPLY NOW we would love to hear from you.    We offer a competitive salary and Not for Profit Salary Packaging and staff benefits. 

Why VMCH

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A collaborative and energetic team environment
• A competitive salary
• Excellent salary packaging benefits
• Ongoing professional development
• A positive and supportive workplace culture 
• Employee Assistance Program
• Grow your skills while helping others live more independently
• A chance to make a positive difference in the lives of people with disability and the community. 

About us

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, relevant qualification, NDIS Screening Check, and NDIS Orientation Certificate, Working with Children’s, current First Aid and CPR and current Victorian Drivers License.

Applications close .  Interviews may commence prior to the close date. 
We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.