We’re currently seeking a Remediation Analyst to join our Specialist Remediation Team and help us drive improvement across our claims, employer, and provider functions. 

As a Remediation Analyst, you’ll analyse issues and root causes identified through internal audits and regulatory reviews. You’ll work collaboratively to develop tangible action plans and a holistic roadmap of remediation activities that deliver real change. Your analytical mindset, communication strengths, and project delivery expertise will help shape continuous improvement across WorkCover Queensland.  

What You'll Be Doing: 

• Analyse audit and regulatory findings to identify issues and root causes. 

• Collaborate with stakeholders to develop, track, and report on remediation activities. 

• Identify gaps in current initiatives and recommend pragmatic solutions. 

• Develop a central source of truth and maintain a full remediation roadmap. 

• Contribute to key improvement initiatives, including a customer-focused complaints framework. 

• Provide business analysis support across the Specialist Remediation Team. 

What We are Looking For: 

• A degree in business, management, or a related field, or equivalent experience. 

• At least 3 years’ experience in business operations, project delivery, remediation or business analysis. 

• Experience in regulated environments like insurance or financial services. 

• Strong analytical, critical thinking and planning skills. 

• The ability to communicate effectively with diverse audiences. 

• A values-driven approach that aligns with WorkCover’s culture of integrity and collaboration.