About WorkCover Queensland

Our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.  

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.  

About the Opportunity

Our team is growing, and we have exciting opportunities for experienced Customer Managers to join us based in the Brisbane CBD. As a Customer Manager, you'll play a pivotal role in delivering exceptional service to our customers, contributing to the following key responsibilities:

• Lead, coach, and mentor a team to ensure performance indicators and objectives are achieved, and the team is successfully managed through organisational change.

• Relationship manage a portfolio of industry-aligned customers and actively undertake relationship-building activities with key stakeholders.

• Provide expert guidance and support on statutory and common law claims management and premium issues.

• Develop, encourage, and implement strategies for work practice improvements.

• Manage customer feedback and escalations, providing feedback and coaching to team members.

What we are looking for:

To thrive in this role, you'll bring:

• Experience in a commercial insurance environment and/or in the management of personal injury claims (highly desirable)

• Change management experience, including leading people through change to achieve business outcomes.

• Ability to create a team culture that allows people to grow and develop.

• Proven ability to lead a team to achieve goals and build mutually rewarding relationships between members.

• Ability to interact and empathise with customers to understand their position and how we can best deliver outcomes for them.

• A proven ability to effectively plan and think ahead with the ability to organise responsibilities, meet deadlines, and maximise work output.

A bit About Us: 

Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities, and the holistic support of our health and wellbeing program. We offer industry-competitive salaries, a generous superannuation scheme (including co-contribution), and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

Please submit your application and resume below.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. 

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. 

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).