The IT System Support Engineer will ensure the availability and functionality of IT systems within the warehouse environment by delivering high-quality technical support, system administration, and proactive maintenance. The role contributes directly to operational efficiency, user satisfaction, and system uptime.

Key Responsibilities:

• Provide hands-on support for all IT systems including PCs, RF devices, barcode scanners, label printers, and surveillance systems.
• Maintain and support Warehouse Management Systems (ILS WMS) and logistics applications.
• Ensure proper functioning of LAN/WLAN infrastructure within the warehouse.
• Support deployment, imaging, and patching of devices via SCCM, SOTI, or equivalent.
• Monitor IT asset compliance and coordinate installations, upgrades, and replacements.
• Troubleshoot and resolve incidents within SLA, ensuring proper ticket documentation.
• Liaise with network, infrastructure, and application teams for escalated issues.
• Assist in IT setup for new warehouse zones, racking areas, or automation integration.

Qualifications:

• Bachelor's degree in IT, Computer Engineering, or related field.
• 2–4 years of relevant experience in IT support or systems administration (warehouse/logistics preferred).

Skills:

• Strong knowledge of Windows OS, Active Directory, Office 365, and basic server interaction.
• Good knowledge of logistics software (WMS, TMS, ERP systems) and network management.
• Familiarity with network troubleshooting tools and warehouse-specific technologies (e.g., Zebra, Honeywell devices).
• Knowledge of cybersecurity best practices.
• Knowledge of SCCM, ticketing systems (ServiceNow), and remote desktop tools.

Key Competencies:

• Strong communication skills, able to translate technical information for non-technical staff.
• Ability to work under pressure in a high-paced logistics environment (Rotation-based shifts).
• Strong written and verbal communication skills in English (Arabic is a plus).
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability and willingness to learn new technologies.