Key Performance Areas:

• Document accuracy rate
• Percentage of documents correctly filed and updated without errors.
• Turnaround time for document updates
• Average time taken to review, update, and refile documents.

Compliance Rate

• Adherence to internal documentation standards and audit requirements.
• Obsolete document removal rate
• Frequency and effectiveness of identifying and archiving outdated materials.

Document Retrieval Time

Average time taken to locate and retrieve requested documents.

Digitalization Progress

• Percentage of hard copy documents successfully converted to digital format.
• Audit readiness
• Number of non-conformities found during internal or external audits.

Stakeholder Satisfaction

Feedback from NPD team members and cross-functional partners on document accessibility and support.

The ideal candidate should possess the below:

Knowledge:

• Understanding of document control systems and procedures (digital and physical).
• Familiarity with version control, archiving, and document lifecycle management.
• Awareness of compliance standards and audit requirements.
• Basic knowledge of NPD workflows and terminology.
• Proficiency in Microsoft Office and document management platforms (e.g., SharePoint, Loop, OneDrive).

Experience:

• Prior experience in a document control or administrative support role, ideally within a production, R&D, or NPD setting.
• Experience managing large volumes of documentation across multiple formats.
• Proven ability to maintain organized filing systems and ensure document accuracy.
• Experience working cross-functionally with teams such as QA, Production, Brands and Supply Chain.

Advantageous Skills:

• Must take a hands-on approach and demonstrate a can-do mindset.
• Actively collaborate with the NPD team on:
• Approved Standard Work Instructions (ASWIs)
• Product nutritional’s
• Ingredient listings and costings
• Brand presentations
• Internal tastings and feedback sessions