The ROLE

David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As the E-commerce Merchandise Manager you will be responsible for ensuring products are merchandised effectively on the website.

What YOUR DAY LOOKS LIKE

You will be the key point of contact for product and category enrichment via PIM and support a team of E-commerce Merchandise Coordinators to deliver products to the website, ensuring all items are enriched, accurately located, and optimised for sales performance.

• Leading partnerships across David Jones & suppliers to ensure David Jones has remarkable website merchandising standards that continue to evolve as customer shopping behaviors evolve
• Understand customer shopping behaviors via multiple data points to make data driven decisions on improving website merchandising and product discovery
• Bringing our merchandise product to life on our E-commerce channels by ensuring all products are accurately categorised in our online hierarchy to support trade KPIs and customer experience
• Maintain and ensure all products are optimised and enriched with relevant information to ensure discoverability via Site Search, Brand, Category, & Site navigation
• Maintain and establish e-commerce merchandising best practices across departments
• Manage and ensure completion of enriched & optimised product attributes including title, description, and other relevant features & benefits
• Establish and maintain consistent product imagery across products in line with web guidelines
• Work with the User Experience team, and external data agencies to continue to optimise product category navigation
• Manage product, brand, and category optimisations in line with Trade planning across all departments and supporting with key trade stakeholders
• Support stakeholders across the business to supply online products via PIM
• Bringing new brands to the website setting them up for ongoing trade success
• Stay across SEO best practice and ensure team adherence to improved optimisation briefed by internal SEO team or external agencies
• Assisting the Ecommerce Trade team with any optimisations needed to drive trade success
• Supporting Trade and Operations teams to align with business priorities and improved ways of working
• Assisting with the setup of key marketing campaigns, ie Black Friday, Boxing Day, Click Frenzy.
• Develop and support a team of junior talent to create best practice processes and establish consistent ways of working to drive optimal business and customer outcomes

What YOU’LL NEED TO THRIVE

• Background and experience in a similar role
• An understanding of the Ecommerce landscape in Australia and other similar markets
• Understanding of SEO and how product information feeds into SEO strategy
• Strong activation skills and a desire to execute flawlessly
• Ability to develop and support a team
• Impeccable attention to detail
• Create and maintain guidelines to improve ways of working
• Knowledge of site search and product attributes to support accurate results
• Fastidious organisation and time management skills
• Problem solving skills
• Excellent verbal and written communication skills

Why work for us?

Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING.  In our thriving culture, our people will be at their best as individuals and as teams.  Our thriving cultural foundations are defined by the behaviours each and every one of us display.  It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.

• Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
• A competitive remuneration package including performance-based incentives
• Hybrid working arrangements in office and from home that provide appropriate work/life balance
• Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
• Generous employee discounts across David Jones and access to partner benefits
• An additional day of leave for your birthday along with time to support charitable work
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices, driving change in the retail landscape
• Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.