Pay Grade/Pay Range: $10.00/hour

Department/Organization: 600118 - Ticket Office

Normal Work Schedule: Varies; includes evenings, weekends, and holidays

Job Summary: The Student Assistant assists customers in purchasing tickets for athletic events, both in-person and over the phone. Provides guidance on seating options, event details, and pricing to ensure customers find the best-suited tickets for their needs. Responds to customer inquiries, complaints, and requests promptly and professionally. Handles difficult situations with empathy. Provides resolutions to ensure a positive customer experience. Processes ticket sales, exchanges, and refunds accurately and efficiently. Uses ticketing software and systems to maintain accurate records. Ensures smooth box office operations.

Additional Department Summary:

Required Minimum Qualifications: Current University of Alabama student. Ability to work evenings, weekends, and holidays.

Enrollment Requirements: Applicants must meet enrollment requirements to be eligible for on-campus student employment. Applicants must be enrolled in a UA degree program and meet minimum credit hour requirements during the academic year: Undergraduate Students must be registered for at least 6 credit hours during fall/spring semesters; Graduate Students must be registered for at least 4.5 credit hours during fall/spring semesters; International Students must be registered full-time (Undergraduate = 12 credit hours, Graduate = 9 credit hours) during fall/spring semesters. Enrollment requirements must be maintained for the duration of on-campus employment. Individual hiring departments and programs may also have additional eligibility requirements for employment.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster