UNICEF, guided by the Convention on the Rights of the Child, works together with partners in 190 countries and territories to promote and advocate for the protection of the rights of every child.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, innovation

The work of ICT Associates impacts on the delivery of routine ICT administration activities that are closely interrelated with the work of other members of the ICT team to which assigned. The work performed affects not only the functionality of fundamental ICT systems, but also the operational efficiency of staff throughout the organization. Indirectly his/her work impacts on delivery of organization-wide programmes.

ICT Associates also play a key role in providing ICT customer service support (second level) and minimal troubleshooting tasks. The incumbent is routinely involved in working closely with colleagues in ICT on crosscutting issues and with client departments and staff in the handling and resolving of routine as well as minor specialized processes and delivery of ICT services. These relationships are important to ensure that (a) client needs are met expeditiously, (b) ICT systems are functioning as designed and (c) UNICEF’s staff are kept aware of new software releases, tools and equipment.

How can you make a difference? 

General ICT / Office Support: ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include: · Providing first-level support that includes receiving, processing and logging service requests. · Managing lifecycle of ICT incidents assigned to him/her in service management tool. · Providing support in conferencing with ICT and audiovisual equipment as and when requested. · Creating and assigning work orders. · Maintaining and updating files (electronic and paper) and internal databases. · Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

Minimal ICT Administration: ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include: · Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment. · Assisting in routine operation and monitoring of server systems. · Providing second-level user support/troubleshooting. · Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary. · Performing backups of servers following standard backup procedures. · Assisting in the generation of computer reports. · Providing on-the-job orientation for users in the use of ICT systems.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. ITIL Foundation Certificate or equivalent customer support certification is an asset.
• Work Experience: At least 6years of relevant work experience in n information technology, requiring systematic methods of troubleshooting and problem solving is required. Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of various computer platforms and applications is required.
• Skills: Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications. · Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment. · Ability to understand data and effectively use office technology systems for its input and extraction. · Ability to provide on-the-job orientation to clients. · Takes responsibility to respond to service needs promptly and proactively. · Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. · Ability to handle work quickly and accurately under time constraints. · Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
• Language Requirements: Fluency in Spanish and English is required.

Desirables:

• Developing country work experience and/or familiarity with emergency. 

If you are a committed, creative professional and are passionate about children’s rights and making a lasting difference on children’s lives, one of the global leading entities on children’s rights would like to hear from you.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, Sustainability (CRITAS), and core competencies in Communication, Working with People and Drive for Results. 

UNICEF is also proud of a diverse workforce who are profoundly committed to supporting the full realization of children’s rights, and in uplifting a rights-based approach in all that we do.

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Click here to learn more about UNICEF’s values and competencies.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.

All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable [Insert candidates from targeted underrepresented groups] are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.