UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a childwood

The position of Salesforce Development & PCI Compliance at the GS7 level in Chile Country Office (CHCO), in the section of Private Sector Fundraising & Partnerships, reports to the Fundraising Manager P4 in order to ensure transversal service  of the CRM (Salesforce) and further developments fundraising needs for PFP. This position plays a key role in continuous improvement and Security Protocols PCI compliance, fostering ongoing process optimization and ensuring compliance with security standards across all technology platforms and data management operations.

Under the supervision of Fundraising Manager P4, the incumbent will be responsible to lead and deliver new and on-going development and implementation of systems and functionalities for Salesforce and it’s connected systems which include the current CMS. The position also involves working with the development and support teams as well as internal and other external stakeholders. The incumbent is also responsible for the correct functioning of the CRM. The incumbent will also lead the maturity and optimal usage of SalesForce (and all of it’s clouds) by Country Office. Finally, this position will be to ensure the PFP Chile operation works under PCI compliance regulation and any other data security protocol working close with ICT Associate and Operation Manager.

How can you make a difference? 

1. Product Owner
a. Coordinate with internal and external stakeholders to identify real business needs. Define processes, identify pain points, and propose solutions that leverage technology.
b. Analyze and document business requirements, connecting real needs with technical solutions.
c. Translate requirements into specifications understandable by technical teams through the creation of user stories.
d. Build and prioritize the functional backlog with the development and technical support teams, aligning each user story with strategic revenue and efficiency objectives.
e. Plan regional releases and coordinate development and feature deliveries with Development and support teams, UNICEF Global, and local teams.
f. Validate deliveries at the functional level, ensuring they meet acceptance criteria and add value given the respective user stories.
g. Manage budget and projection for SES COST at Sales, Marketing Cloud, Experience Cloud platforms and add-ons.
h. Understand and design scalable data structures: relationships between Salesforce objects and external sources.
i. Assist the PFP Chief to analyze and discover new technologies or platforms to improve our fundraising operation

2. Sales Cloud and Marketing Cloud Administrator
a. Configure licenses, permission sets, and public groups within the organization.
b. Create and maintain custom objects, fields, validation rules, page layouts, and record types (such as the Lead Object, Task Welcome, etc.)
c. Manage environments (PRD and UAT sandbox) and promote good deployment practices.
d. Maintain control over synchronized data between both clouds, Marketing and Sales, to ensure all the data necessary for successful Journeys.
e. Build audience segmentation for Marketing Cloud campaigns, targeting retention or acquisition, through Data Extensions or Entry Data.
f. Coordinate and support the use of Journey Builder to automate personalized emails (emails, SMS, WhatsApp) based on customer stage or business rules.
g. Supervise contracted technical support. Assuring bugs reported by users are diagnosed, analyzed, prioritized tracked and resolved.

3. Monitoring and coordination on fundraising middleware platforms (Salesforce Data Architect – CMS)

a. Monitoring in a frequently basis the adequate functioning of the fundraising platforms, watching closely their performance and their middleware connections.
b. Report and coordinate the right technology solution with support of the developing partners.
c. Track user report incidents and their solving to ensure that the fundraising operation is not impacted.
d. Cultivate positive relationships with all vendors, integrating partners and users associated with the fundraising platforms.
e. Develop an agile working methodology with all internal and external stakeholders of each platform to maximize performance within budget.
f. Understand the relational data model (SES CORE's) and its performance implications to scale UNICEF's data architecture, impacting collection.
g. Lead and support the implementation of middleware integrations.
h. Lead and manage CMS technical team to ensure correct integration with the CRM.

4. CRM security and PCI compliance within PFP operation
a. Regularly monitor the PCI framework
b. Develop a monitoring and security procedure to ensure that all PCI compliance necessities are working properly.
c. Lead the closure of PCI gaps with all stakeholders.
d. Lead penetration tests and ensure compliance with data security policies.
e. Monitor CRM security controls (Login IP Ranges, Changes or adjustments in production, Session Settings, etc.)
f. Ensure compliance with good security, privacy, and data governance practices.

5. Administrative tasks and others

a. Manage quotation and billing processes to all middleware platforms.
b. Manage the daily work and administration with the developing partners.
c. Handle various administrative tasks effectively.
d. Others as fundraising operations requires according his/her functions and skills

If you would like to know more about this position, please review the complete Job Description here

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:

  Completion of secondary education required; preferably supplemented by university studies in one or more of the disciplines relevant in the following areas: project management, business analytics, science/engineering, or information technology, or electrical engineering, or equivalent professional work experience in business intelligence and salesforce development.

• Work Experience:

  A minimum of 7 years of relevant professional experience is required.

  At least 3 years of experience in managing, developing, and implementing Salesforce Sales Cloud, Marketing Cloud, Service Cloud and Community Cloud.

  Experience in other Fundraising CRMs and it’s developments and integrations may be exceptionally accepted.

  At least 3 years of working experience in Project Management, Business Analyst, Business Intelligence.

  Proven experience in API architecture.

  Experience leading and coordinating functional and technical teams.

  Project Management and people skills.

  Experience applying Agile methodologies is considered an asset

  Experience in Fundraising Operations and knowledge of Transbank, PCI compliance and debit platforms is an asset.

  Technical Knowledge:

  SQL or SOQL knowledge

  Certifications as Sales Cloud and Marketing Cloud administrator courses is an asset.

  Proven ability to effectively manage relationships with internal and external stakeholders.

• A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.
  
  
• A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).
  
  
• Language Requirements: 

  Fluency in Spanish and English is required.

Desirables:

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

 

Salary Estimator Tool - This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable diversity profiles are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.