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For every child, the right to health

How can you make a difference? 

 

Background and Purpose of the Assignment

The Ministry of Health (MOH) of the Kyrgyz Republic, in collaboration with the United Nations under the Joint Programme “Bridging the Digital Health Divide in the Kyrgyz Republic”, is scaling up telemedicine services nationwide through the Telemed.kg platform. This platform, built on an open-source, cloud-based Digital Public Goods architecture developed by Intelehealth, enables secure, real-time, remote medical consultations and improves access to healthcare for underserved populations.

Currently operational in four districts across three oblasts, Telemed.kg will be expanded to six additional districts by the end of 2025, prioritizing primary healthcare for children in remote and mountainous areas. UNICEF will provide support to MOH to facilitate the technical integration of Telemed.kg with the National Electronic Health Records (EHR) System, ensuring compliance with Government Decree No. 744 (31 Dec 2019) governing state information system lifecycle management.

 

Objective

To provide specialized IT consultancy to guide the MOH working group through the full national registration, integration, and operationalization of Telemed.kg within the national digital health ecosystem, ensuring compliance with national e-health architecture standards, data protection regulations, and information security protocols.

 

Scope of Work

- Lead the completion of all six stages of the national registration process: 1) requirements validation & technical-economic justification; 2) software adaptation & configuration management; 3) deployment and commissioning; 4) system integration testing (SIT) and user acceptance testing (UAT); 5) controlled pilot deployment; 6) final acceptance/go-live approval.

- Ensure adherence to national interoperability standards, HL7/FHIR protocols (if applicable), and ISO/IEC 27001 information security controls.

- Prepare and validate comprehensive technical documentation including system architecture diagrams, functional and non-functional requirements, data flow diagrams, user/admin manuals, and disaster recovery/business continuity plans.

- Design and oversee secure migration of the Telemed.kg platform to MOH/Ministry of Digitalization infrastructure.

- Conduct training sessions for MOH technical staff and end-users on operations, troubleshooting, and security. Present required technical information at the relevant technical meetings and if it is required at Operational committee and SDG digital health meetings.

- Provide operational oversight during the warranty period including incident management, patch management, and SLA tracking.

Work Assignment Overview
Tasks/Milestone:	Deliverables/Outputs:	Timeline	Estimate Budget
Stages 1-2. Technical-economic justification, updated requirements specification, adaptation documentation, and migration plan: All required documents in place for the registration and integration of the Telemed.kg Digital Health Platform into the National Health Information System, Coordinate the adaptation of the software and ensure full documentation is available, including manuals, specifications, and requirements. Finalize commissioning and documentation of the testing activities; Prepare a migration plan for transferring the Telemed.kg platform to the server infrastructure designated by the MOH and/or the Ministry of Digitalization, ensuring that all data remains protected and is not lost during the migration process. Support the Ministry of Health, in coordination with the solution's developer (the nonprofit IT company Intelehealth), in conducting acceptance testing to confirm compliance with the technical requirements Provide technical expertise to MOH and UNICEF on  the implementation of the project component related to expansion of the Telemedicine approach.	Report detailing progress against the tasks including on successful conduction of acceptance testing and recommendations on expansion of telemedicine Soft copy of manuals, specifications, requirements; Soft copy of mitigation plan	By November 30, 2025	40%
Stages 3-5. Commissioning documentation, SIT & UAT reports, regulatory submissions, and training materials: 1.Provide support to MOH in formation of an acceptance commission and drafting relevant documents;   2.Support MOH in organization of staff training, formulation of operational and data protection documents;   3.Provide support in submitting system details to the national registry, complying with personal data compliance procedures;   4.Coordination with partners and MOH to provide support in smooth transition of technical expertise from vendor’s technical staff of (InteleHealth) to relevant staff of the Government agency that will assume ownership of the Telemed.kg platform.	Detailed report on progress and successful completion of tasks	By March 2026	40%
Stage 6. Final acceptance documentation, operational readiness plan, disaster recovery/business continuity implementation, and performance reports:   1.Provide support to relevant staff of the Telemed.kg vendor (Intelehealth), the MOH and Ministry of Digitalization in processing of change control mechanisms, and provision of warranty support for a minimum of one year.	Final report	By December 7, 2026	20%
three separate three-day visits to Batken, Osh, and Jalal-Abad are expected

  

To qualify as an advocate for every child you will have… 

Minimum requirements:

• Education:

Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s) or high level 5 years education in Computer Science, Information Systems, or related field are preferred).  (15 points) 

 

Knowledge/Expertise/Skills required:

Experience with national IT system registration and government digital transformation projects. (15 points)

- Proven track record in health IT systems including EHR integration. (15 points)

- Familiarity with government e-health regulations and data governance frameworks (20 points) .

- Fluency in English and working proficiency in Kyrgyz and/or Russian. (10 points)

 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

 Familiarize yourself with our competency framework and its different levels.

 

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:  

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable [Insert candidates from targeted underrepresented groups] are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.