The Job:

• Act as a Team Manager to ensure quality IT services are delivered to support day-to-day operations for Warehouse & Supply-Chain, Shared Services HR & Finance functions
• Be the prime focal point and owner to drive effective IT incident management and problem management process
• Work closely in day to day with internal IT teams and offshore support resources
• Manage external IT vendors/service providers to ensure that 24x7 operations is maintained on high quality and value proposition
• Drive regular performance review on service KPIs, and deliver continuous service improvement actions to maintain IT service standard.
• Communicate and collaborate with business stakeholders to deliver quality projects on time and within budget
• Manage non-office hours incident escalation where required, and able to work under pressure and tight schedule

The Person:

• University graduate in Computer Science, Information Systems or related discipline
• Minimum 5-7 years of relevant experience, including IT service management, project management and vendor management
• Hands-on support experience for Warehouse Management Systems in FMCG environment will be preferred
• Knowledge and experience in SAP systems, Enterprise HR & Payroll systems will be advantageous
• Strong leadership skills in leading technical teams to achieve high quality deliverables within tight timeline
• Excellent problem solving skills, and able to communicate effectively with business stakeholders and different levels of users
• Knowledge in IT governance & best practices, PMP / ITILv3 Certification
• Strong written & verbal communication in English and Chinese
• Willing to provide on call emergency support outside normal office hours
• Occasional traveling to other countries may be required