Responsibilities

• Secure a consistent, seamless positive customer experience through all channels by ensuring that the store is always striving to fulfill the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
• Ensure your store leaders have the right number of co-worker in the right place at the right time to run their shops successfully and ensure co-workers are ready and available to provide home furnishing ideas for the customer
• Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximize sales and generates sustained long-term profitability
• Secure successful implementation of country priorities and the sharing and implementing of good solutions
• Ensure your store leaders understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers
• Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system, optimize logistic productivity and easy buying process through all channels
• Know your local market potential and work with your team and other departments to ensure the store is locally relevant throughout the different sales channels
• Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop co-worker by agreeing clear goals, expectations and conducting follow-ups
• Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution. Identify and develop the many co-worker within the department to secure succession planning
• Understand the IKEA social and environmental commitments and know how you can contribute to sustainability

Requirements

• Experience of working in a customer-oriented (service or retail) industry
• Experience of leading and managing a team preferably gained in customer-oriented service or retail environment
• Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years
• Experience of working in a fast-paced environment
• Business-minded and result-driven with a customer focus
• Experience of leading and developing people with good results
• Experience of setting and implementing action plans, budgets and following up goals
• Understand profit and loss and how to affect its result through departmental actions
• Experience of taking commercial decisions based on local market information
• Ability to communicate in English
• Ability to engage a receiver by creating a passion for your plans
• Ability to confront and manage poor performance
• Proven ability to understand cause and effect of decisions
• Macau permanent identity is Required