Job Responsibilities:

• Actively sales steer to your shop’s top-selling products, prioritized products (e.g. overstock) and IKEA service products in order to maximize sales and long-term profitability
• Act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback
• Proactive in finding opportunities and acting on them to maximize sales through understanding customers and the local market and keeping an eye on competition
• Take full responsibility for ensuring the shop is in excellent shape as new and fully stocked, with the four merchandising basics in place at all times (priced, clean, well assembled and available) and plan the sufficient manpower in the shop
• Together with your team to focus on putting the customer first in everything the team do within the store, every customer must have a shopping experience that exceeds his or her expectations
• Together with the Core Area of The Home Manager (CAOTH Manager), take responsibility for the department goals and ensure the action plan is in place and communicated clearly to the team
• Passionate about the IKEA products and create a high level of knowledge about the products’ features and benefits, and share this with customers and the team
• Coach and provide on the job training to the team

Job Requirements:

• Tertiary Education
• Minimum 3 years' hands-on experience in high volume retail environment with at least 1 years at supervisory level
• Presentable, organized, energetic and able to lead a team of sales staff
• Good business sense, assertive and independent
• Passion in home furnishing and IKEA culture & values
• Proficient in Microsoft Word and Excel
• Good command of spoken and written English, Cantonese and Mandarin 

Reporting to the CAOTH Manager, the incumbent will play a key role in the day-to-day running of the retail outlets, management of the sales team and the upkeep of customer service standards. He/She will work closely with the visual display and merchandising teams accountable for the overall stores performance with emphasis on sales achievement.