The Registrar Processor is an operational, back-office support role within the Office of the Registrar, responsible for the accurate and timely processing of student records and enrollment-related administrative functions. This position supports the University’s centralized service model by performing high-volume transactional work that underpins OneStop Student Services and Records operations across all Pepperdine schools.

This position’s responsibilities are dedicated to supporting OneStop and Records administrative functions, ensuring consistent processing, data integrity, and compliance with University policies. This position also supports the broader Registrar operational needs, providing flexibility during peak academic cycles and supporting continuity of essential academic administration processes. Day-to-day priorities may shift based on operational needs, peak cycles, and service demands.

Duties

• Perform high-volume back-office processing of student records transactions, including registration, enrollment, academic record updates, and authorized data changes.
• Support transcript, enrollment verification, and other official records processing. Assist with high-volume processing during peak periods (New Student Orientation, pre-registration, add/drop, grading, degree conferral).
• Support OneStop and student records workflow by identifying processing issues or discrepancies and escalate complex cases to professional staff as appropriate. Collaborate with OneStop staff to ensure timely and consistent completion of administrative requests and assist as needed with proper staff coverage.
• Execute administrative tasks that support OneStop operations, including request intake processing, documentation, tracking, and resolution workflows.
• Support general Registrar office operations, including data entry, audits, and maintenance within the student information system. Assist with document imaging, indexing, and maintenance of official student records. Participate in records cleanup, reconciliation, and quality control initiatives. Ensure accuracy, completeness, and compliance with FERPA, University policies, and records retention requirements.
• Offer flexible staffing support to ensure continuity of Registrar services during high-volume periods, including graduation and diploma services.
• Manage and audit academic calendars across all six schools. Provide consistent, student-centered service in alignment with Office of the Registrar service standards.
• Provide operational support for special projects and process improvement efforts.
• Perform other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor’s degree or equivalent.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent customer service and communication skills.
• Ability to handle confidential information with discretion.
• Proficiency with standard office software and ability to learn student information systems.

Preferred:

• Experience working in higher education, registrar, records, or student services.
• Prior administrative, student services, or records-processing experience.
• Familiarity with FERPA and academic records policies.
• Experience supporting high-volume administrative or transactional workflows.
• Knowledge of PeopleSoft solutions, National Student Clearinghouse, and Etrieve.

This is a Restricted, Nonexempt, 40 hour per week position.

Expected Pay Range: $23.07 - $25.00 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.