About The Role

Our Premium team is a customer facing team that builds lasting relationships with our customers through experiences and brings the best of Sportsbet to them.

Reporting into the Team Lead, as a Relationship Manager you are responsible for providing outstanding service to our most valued customers. You will do this by establishing and supporting the relationship and management of an allocated group of customers and ensuring their satisfaction by providing tailored offerings to meet their needs. 

Responsibilities Include:

• Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries that come through.
• Work with internal teams to resolve in a timely manner such as our Safer Gambling and Risk & Trading teams.
• Host and ensure customers have a superior experience at sporting and general events like our corporate box at the MCG or during Spring Racing Carnival.
• Maintain records of all communication and customer insights within CRM (Salesforce) for customisation and relationship building.
• Amplify marketing campaigns through outbound calling and other available channels to promote our commitment to sustainability and safer gambling (deposit limits etc).
• Meet and exceed performance metrics, including customer satisfaction scores, response times and product promotion targets.

The Relationship Managers within the Premium team at Sportsbet adopt a flexible working week policy based on customer requirements to ensure a great work-life balance. Every 2-3 months, there will be a requirement for weekend work and late-night shifts (10am - 6pm) over a rotating roster, however most weeks will be Monday to Friday 9am - 5pm with the occasional hosting on a Friday or Saturday night.

The successful candidate must be based in Sydney for this role. We offer a hybrid working model with 3 days in the office. 

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:

• 25 days annual leave (that’s right, a whole extra week!)
• Genuine flexible working policy with a $800 work from home office allowance
• Weekly concierge service including free massages, manicure/nail appointments – all onsite!
• Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office
• Development budget to send you to conferences, events, courses and other learning opportunities.
• End of trip facilities with an onsite table tennis and pool table
• Access to our Employee Assistance Program and a Circle In membership
• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
  
  

What’s the Green Tick Feeling?  

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet. 

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best. 

Ready for your Green Tick Feeling? Apply now