About The Role

The Highly Engaged Team is a customer facing team that builds lasting relationships with our customers through experiences and brings the best of Sportsbet to them.

Reporting into the Team Lead, you will provide outstanding service to our most valued customers. You will do this by establishing and supporting the relationship and management of an allocated group of customers and ensuring their satisfaction by providing tailored offerings to meet their needs.

Check out this video and hear directly from our Head of Relationship Management on what it means to work in the Highly Engaged team!

Day to day you will:

• Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries that come through.
• Work with internal teams to resolve in a timely manner such as our Safer Gambling and Risk & Trading teams.
• Host and ensure customers have a superior experience at sporting and general events like our corporate box at the MCG or during Spring Racing Carnival.
• Maintain records of all communication and customer insights within CRM (Salesforce) for customisation and relationship building.
• Amplify marketing campaigns through outbound calling and other available channels to promote our commitment to sustainability and safer gambling (deposit limits etc).
• Meet and exceed performance metrics, including customer satisfaction scores, response times and product promotion targets.

The Relationship Managers within the Highly Engaged Team at Sportsbet adopt a flexible working week policy based on customer requirements to ensure a great work-life balance. Every 2-3 months, there will be a requirement for weekend work and late-night shifts (10am - 6pm) over a rotating roster, however most weeks will be Monday to Friday 9am - 5pm with the occasional hosting on a Friday or Saturday night. We offer a hybrid working model with 3 days in the office.

https://youtube.com/shorts/8zHh61RteLw?feature=share