Employee Services Team Leader
Job no: 501970
Work type: full-time permanent
Location: Victoria
Categories: People & Culture
In this role, you’ll take the reins of key administrative functions while collaborating closely with your team and P&C leaders. This is a unique opportunity to identify process improvements, contribute to strategic initiatives and lead an exceptional team of P&C Administrators.
We welcome fearless thinkers.
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms.
About the role
Are you a natural organiser with a passion for people and process? At Maurice Blackburn, our People & Culture (P&C) team is looking for a solutions-focussed administration professional ready to step into a leadership role that truly matters. You’ll play a key part in creating smooth, supportive employee experiences — from their first day to their last. If you're driven by purpose and thrive in a people-first environment, this is your opportunity to make a lasting impact.
As the Employee Services Team Leader, you’ll lead a dedicated team and ensure the smooth delivery of P&C services across the organisation. This permanent, full-time role offers a dynamic mix of responsibilities, giving you the chance to contribute to meaningful work while developing your skills across the full employee lifecycle. It’s a fantastic opportunity to grow your career in a purpose-led organisation that values people and progress.
Key Responsibilities:
- Lead, mentor, and support Administrators to deliver consistent, high-quality service across People & Culture operations.
- Manage employee lifecycle administration, including onboarding, departures, staff movements, flexible work arrangements, study support, and more.
- Ensure data accuracy, streamline workflows, and effective administrative support across all touchpoints.
- Act as a key partner to the P&C team and leaders — enhancing processes, supporting change initiatives, and delivering accurate reporting.
- Develop and maintain efficient procedures to manage the inflow of P&C administration across the firm.
- Ensure effective document management practices are in place, maintaining confidentiality and compliance with relevant protocols.
- Build and maintain influential relationships with internal and external stakeholders to support positive outcomes and service delivery.
What can you bring to the team?
We are seeking individuals with meticulous attention to detail, and a solid background in administration. If you thrive in a collaborative team environment and possess a proactive and enthusiastic approach, we want to hear from you.
Additionally, you should have:
- Experience leading a team.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build and nurture relationships, demonstrating a customer-service focus.
- Organisational skills and the ability to manage varied deadlines and competing demands.
- Strict confidentiality standards.
- Experience in a professional services or legal environment.
- Proficiency in MS Office, particularly Outlook and Excel.
- Experience using HRIS and Learning Management Systems will be highly regarded but not essential.
Our People Commitment comes with the following benefits:
- 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
- End of Year leave, 1 day first year, 4 days after 2 years
- Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and a $299 wellbeing reimbursement
- A hybrid flex working model
- Salary Continuance & Life Insurance
- 17.5% Annual Leave Loading
We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements.
Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we’re committed to responding to every applicant.
Advertised: AUS Eastern Standard Time
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