The team at ISS is growing and so is our contact centre and we are looking for superstars to join our team as Contact Centre/Customer Service Representatives who want to grow and be part of global organisation. Our positions are based at our Macquarie Park office. These shifts are hybrid based providing a level of flexibility.

Reporting to the National Contact Centre Team Leader, the key aspect of these roles is providing outstanding front line client care via phone, email, web and mobile self-service portals.

These positions requires an outgoing, customer-oriented individual who is focused on building a trust relationship with clients and is willing to go the extra mile to achieve an exceptional outcome for the client.

Current shifts available: Monday to Friday, 3pm to 11.15pm.

The Position:

• Deliver high quality Contact Centre services for our clients and employees of ISS
• Be the “First Point of Contact” for all building maintenance works and coordinate the delivery of Contractor and Supplier services
• Develop and maintain strong working relationships with clients, contractors, tradesman and internal staff
• Ensure all Service Calls are completed within contract KPI targets
• Identify process improvement opportunities the positively impact our customers experience
• Adhere to ISS Company Policies and Procedures

Our Benefits:

• Internal opportunities and growth path
• Joining a team of talented, driven professionals who are passionate about customer service excellence
• Onsite parking at Macquarie Park office
• Access to staff discounts with partner companies
• Traineeship opportunities for eligible employees
• Career development via our internal Learning Management System

Minimum Criteria:

• Previous experience working in a Contact/Call Centre environment
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to manage multiple phone calls at once, while adhering to KPI’s and SLAs in a high call volume environment.
• Good knowledge of MS Office products (Excel, Word, PowerPoint) with advanced understanding of Microsoft Outlook
• Exceptional planning and organisational skills with ability to multi-task.
• Strong problem solving, decision making and analytical abilities
• Excellent Customer relationship skills and the ability to deal positively with difficult situations
• The ability work autonomously and as part of a high performing team
• Provision of a clear National Police Check dated in the last 12 months.
• You must be willing to do training in Macquarie Park with flexibility of hours range between 7am-6pm

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted