About the Role:

ISS Facility Services is seeking a determined candidate for the Workforce Planning Coordinator role to be based at Coffs Harbour office on a 12-month fixed term contract, with possible extension.

The role aims to support the Workforce Planning Manager and work together with the team on a project for one of our large cleaning contracts.

This role is suited for an individual experienced with managing timesheets/rosters and customer support skills, is able to work closely with the workforce team and uphold a ‘can do’ approach to all duties and task.

Role Responsibilities:

• Be first point of contact for areas under your responsibility 
• Support the Workforce Planning Manager with ad hoc tasks
• Update and maintain baseline rosters 
• Manage and assist with fortnightly pay closes
• Maintain rosters, timesheets and other documentation in an accurate and timely manner
• Interpret relevant Awards and Enterprise agreements
• Ensure compliance with relevant Industrial Agreements
• Assist in continuous improvement projects
• Process manual pays via rostering system as required
• Assist with completion of Monthly and ad hoc reporting
• Monitor employee reliability to shifts and report any unsatisfactory performance.

So, what is in it for you?

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing.

• Onsite parking is available/Nearby. 
• Opportunities to develop your career within our global organization
• Access to staff discounts with partner companies
• You will form and develop an enormously successful team who outperform year on year.

Minimum Criteria:

• Experience in rostering/workforce planning
• Microsoft Office knowledge
• Ability to work productively with limited supervision in a team environment
• Exceptional written and verbal communication
• Can do attitude and willing to jump in to ensure service delivery is achieved where required.
• Must have full work rights.

Desirable Criteria:

• Customer Service experience highly favorable
• Experience using Kronos (UKG)
• Experience working on an hour's reconciliation project previously
• Knowledge of the Cleaning Services Award 2020

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, Veterans, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website www.au.issworld.com