”Connecting People and Places to Make the World Work Better”.

Our team is growing, and we are currently seeking a results-driven and experienced individual to join our company in the position of Key Account Manager, employed on a Full-Time basis. The Key Account Manager role will play a critical role in fostering and maintaining strategic partnerships with customers. By developing a deep understanding of the customer's business objectives, challenges, and purpose, the KAM will ensure delivery of tailored solutions that create significant value for the customer. 

 The Position:

• Foster strong relationships with both internal and external stakeholders on a mixed property portfolio with diversified needs
• Take ownership of all Client related responsibilities, Team leadership & Financial Management & ensure budget control and drive profitability 
• Lead initiatives recruitment, professional growth and succession planning to align with organizational goals and build effective teams 
• Ensure that the team possess necessary skills and capabilities to consistently deliver on customer changing needs commitments 
• Take initiatives that drive retention, innovation and facilitate sustainable business growth.
• Optimize and enhance service delivery and operations while ensuring commitment and compliance to the related requirements as dictated by local law, local governing bodies, client and ISS Policies 

Our Benefits:

• Competitive salary packaging
• Flexible work arrangements
• Access to staff discounts with wide range of companies
• Ongoing learning and development opportunities
• Positive company culture

Minimum Criteria:

• Experience in Facilities Management operating in an integrated environment for a National Portfolio
• Solid understanding of customer relationship management and a strong service mindset.
• Problem solving and service solutioning in a fast-paced environment with a strong resilience mindset
• Experience in managing strategic improvement or outputs and ensuring the long-term success of the contract
• Experience working in a large organisation with several stakeholders with differing expectations and needs 
• Strong communication, persuasion, and negotiation skills
• Demonstrated experience in budgeting, financial management, reporting and performance management 
• Decisive and action oriented with a proven ability to find solutions to complex problems
• Previous Defence or military Facility Management experience highly desirable

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**