We are seeking an experienced and people‑focused Client Services Manager to oversee the day‑to‑day delivery of cleaning services across our banking contract within a designated region of Queensland.

This role is ideal for someone who thrives in a fast‑paced operational environment, builds strong relationships, and leads teams with confidence, clarity, and care.

About the Role

The Client Services Manager is responsible for ensuring cleaning services are delivered safely, efficiently, and in full alignment with contractual, legislative, and ISS business requirements. You will be the key point of contact for clients and frontline teams, ensuring service excellence and a positive workplace culture.

Success in this role comes from strong communication, proactive problem‑solving, and a commitment to high‑quality service delivery.

Key Responsibilities

• Manage and maintain cleaning services to meet contractual obligations and customer expectations.
• Build and sustain strong working relationships with clients, frontline teams, and internal stakeholders.
• Lead, support, and mentor cleaning teams, fostering a safe, collaborative, and high‑performing environment.
• Support the coordination of team activities, ensuring alignment with KPIs, service levels, and HSE requirements.
• Manage leave, staffing levels, and roster coverage to meet client needs within budget constraints.

About You

We’re looking for someone who brings a blend of operational expertise, leadership capability, and a genuine commitment to service excellence. You will thrive in this role if you have:

• Experience managing cleaning or facilities services teams.
• Strong communication and relationship‑building skills.
• A proactive, solutions‑focused mindset.
• Confidence in managing staffing, rosters, and performance.
• Solid understanding of HSE requirements and safe work practices.
• Ability to balance operational demands with administrative accuracy.
• A collaborative approach and a passion for supporting frontline teams.

What you will get in return:

• Competitive salary on offer
• Join our global organisation and open the door to endless career opportunities. Your journey with ISS is just beginning!
• Full training provided to set you up for success
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for each of our employees
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
• Work-life balance
• Access to staff discounts with a variety of companies

If you are interested in this role, please apply now!

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.