Business Analyst 

Melbourne | Fixed Term| 6 Month FT

About the role

You will be the analytical engine behind a major Food & Beverage improvement program — ensuring the full lifecycle of food products is understood, measured, and optimised. Your work will directly influence service delivery, cost performance, customer experience, and continuous improvement outcomes.

Key Responsibilities

Problem Identification & Analysis

• Engage with stakeholders to understand catering and F&B challenges, constraints, and opportunities.

• Analyse operational, commercial, and performance data to uncover trends, root causes, and improvement opportunities.

Measurement & Insight

• Define meaningful KPIs and performance measures for F&B operations.

• Develop clear, actionable reporting and dashboards to support decision‑making and operational visibility.

Solution Design & Improvement

• Co‑design process, system, and reporting solutions with business and technical teams.

• Identify automation and optimisation opportunities within catering operations.

• Support implementation and embed continuous improvement practices across the portfolio.

What You Bring

• Strong analytical, interpretative, and problem‑solving skills with the ability to collate, assess, and present data clearly.

• Experience leading workshops, facilitating discussions, and engaging diverse stakeholders.

• Proven capability in business process mapping and process design.

• Excellent verbal and written communication skills.

• High initiative, strong organisational skills, and the ability to manage competing priorities.

• Experience working in operational, commercial, or service‑driven environments (F&B or facility services experience highly regarded).

What’s in It for You

• A role with genuine impact across a national F&B portfolio

• Opportunity to shape and influence operational excellence initiatives

• Exposure to senior stakeholders and cross‑functional teams

• A supportive environment that values continuous improvement and innovation

If you’re passionate about using data to drive meaningful operational change and want to be part of a transformative program, we’d love to hear from you.

👉 Click “Apply” now to complete our online application process.

Diversity & Inclusion

ISS is committed to creating a culture that values inclusion and diversity, where all people are treated fairly and respectfully. We encourage applications from:

• Aboriginal and Torres Strait Islander peoples
• Veterans
• People with disability
• People from culturally and linguistically diverse backgrounds
• Members of the LGBTIQA+ community

We are an ethical employer, recognised for fair pay, safe workplaces, and strong values.

To learn more about ISS Australia & New Zealand, visit www.au.issworld.com

WE RESPECTFULLY ASK FOR NO AGENCY APPROACHES, PLEASE.