Cleaning Team Leader | Defence Services | Western Australia

Location: Multiple Defence Sites – Perth & Surrounding Areas, WA
Employment Type: Full Time
Division: ISS Defence – Living & Working Services

Lead, Inspire and Make a Difference with ISS!

Are you an experienced Cleaning Team Leader who enjoys leading people, coordinating operations and delivering exceptional service?

ISS Facility Services is looking for a motivated and hands-on Cleaning Team Leader to support our Defence cleaning operations across multiple sites in Western Australia.

This is a fantastic opportunity for an experienced cleaning professional ready to take the next step in their career, leading frontline teams, maintaining high service standards and contributing to the smooth delivery of essential services supporting Australia's Defence Force.

At ISS, we make space for people and businesses to thrive.

About the Opportunity

As a Cleaning Team Leader, you'll play an important role in coordinating the day-to-day delivery of cleaning services across allocated Defence sites.

Working closely with the Living & Working Services leadership team, you'll oversee cleaning operations, support and develop team members, manage resources and ensure services are delivered safely, efficiently and to the highest quality standards.

This is a hands-on leadership role where you'll balance operational responsibilities with coaching, problem-solving and continuous improvement.

Key Responsibilities

• Lead and support your team: Supervise, coach and motivate frontline cleaning teams across allocated sites, promoting accountability, teamwork and high performance.

• Coordinate daily operations: Plan staffing, workloads and cleaning schedules to ensure services are delivered efficiently and contractual requirements are met.

• Oversee specialised cleaning: Coordinate periodic cleaning activities, including carpet cleaning, window cleaning and other specialist cleaning services.

• Maintain quality standards: Conduct inspections, monitor service delivery and implement improvements to ensure consistent cleaning standards.

• Manage resources: Ensure cleaning equipment, materials and consumables are available, maintained and used safely.

• Champion workplace safety: Promote safe work practices, identify hazards and ensure compliance with ISS and Defence safety procedures.

• Deliver excellent customer service: Respond professionally to operational issues, customer requests and service concerns.

• Drive continuous improvement: Identify opportunities to improve productivity, efficiency and overall service delivery.

• Support team development: Assist with training, onboarding, coaching and performance management of cleaning team members.

About You

We're looking for an organised, proactive and approachable leader who takes pride in delivering quality service and bringing out the best in their team.

To be successful, you'll have:

• Demonstrated experience leading or supervising commercial cleaning teams

• Strong organisational, planning and workforce coordination skills

• Experience managing daily cleaning operations across multiple work areas or sites

• The ability to coach, motivate and develop team members

• Sound knowledge of commercial cleaning methods, equipment and quality standards

• Excellent communication, customer service and problem-solving skills

• A strong commitment to workplace health and safety

• The ability to manage competing priorities in a busy operational environment

• Confidence working independently and collaboratively with site management

Essential Requirements

• Australian Citizenship – mandatory

• Ability to obtain and maintain a Defence Baseline Security Clearance

• Current unrestricted Australian Driver's Licence

• Ability to meet the physical requirements of the position

• Ability to comply with Defence site access and security requirements

Highly Regarded

• Previous experience working within Defence, government or secure facilities

• Experience coordinating cleaning services across multiple sites

• Knowledge of periodic and specialist cleaning operations

• Relevant cleaning, chemical handling or equipment training

• Senior First Aid qualification

Why Join ISS?

At ISS, our people are at the heart of everything we do.

We offer:

• Full Time employment with a leading global facilities services company

• Leadership opportunities to develop and grow your career

• Supportive team culture focused on collaboration and professional development

• Training and development to help you succeed in your role

• Employee benefits including retail discounts and wellbeing initiatives

• Meaningful work supporting Australia's Defence Force

• A strong safety culture where people and quality come first

Ready to Lead the Team?

If you're an experienced cleaning professional with a passion for leadership, operational excellence and delivering quality service, we want to hear from you!

Take the next step in your career and become part of a team making a difference across Australia's Defence facilities.

Click APPLY NOW to join ISS and help support Australia's Defence Force!

Diversity & Inclusion

ISS is committed to building a diverse, inclusive and respectful workplace where everyone has the opportunity to thrive.

We encourage applications from Aboriginal and Torres Strait Islander peoples, veterans and Defence family members, people with disability, culturally and linguistically diverse communities and members of the LGBTIQA+ community.

Learn more about ISS Australia & New Zealand at www.au.issworld.com.

We respectfully request no agency approaches.