Catering Services Team Leader | Defence Services | Western Australia

Location: Multiple Defence Sites – Perth & Surrounding Areas, WA
Division: ISS Defence – Living & Working Services

Lead, Inspire and Deliver Exceptional Hospitality Experiences with ISS!

Are you a passionate hospitality leader who thrives on delivering exceptional customer service, inspiring teams and creating memorable dining experiences?

ISS Facility Services is seeking an experienced and motivated Catering Services Team Leader to lead and support our hospitality and catering teams across multiple Defence sites in Western Australia.

This is an exciting opportunity for a hands-on leader who enjoys working with people, developing high-performing teams and maintaining outstanding food service standards in a unique Defence environment.

At ISS, we make space for people and businesses to thrive.

About the Opportunity

As a Catering Services Team Leader, you'll be responsible for coordinating catering services across allocated Defence sites, ensuring consistent service delivery, excellent customer experiences and compliance with operational standards.

Reporting to the Regional Food Operations Manager, you'll provide leadership, coaching and support to frontline catering teams while working closely with site management to maintain high standards across dining facilities and hospitality services.

You'll play an important role in creating a positive dining experience for Defence personnel while supporting continuous improvement across catering operations.

Key Responsibilities

• Lead and develop teams: Supervise, coach and motivate frontline catering teams across multiple Defence sites, building a culture of teamwork, accountability and service excellence.

• Deliver outstanding customer service: Promote a customer-first approach and ensure Defence personnel receive a welcoming, professional and positive dining experience.

• Coordinate catering operations: Oversee day-to-day food service activities, ensuring consistent service standards across dining facilities.

• Maintain quality standards: Conduct site inspections, service reviews and quality checks to ensure presentation and operational standards are consistently achieved.

• Support food safety and compliance: Ensure catering operations meet food safety, health and safety, environmental and Defence requirements.

• Manage customer feedback: Respond professionally to customer enquiries, identify service improvements and implement practical solutions.

• Work collaboratively: Partner with site management, catering teams and Defence representatives to ensure smooth service delivery.

• Drive continuous improvement: Identify opportunities to improve customer satisfaction, service efficiency and operational performance.

• Support team development: Assist with recruitment, onboarding, training and succession planning to build strong and capable teams.

• Promote operational excellence: Support performance reporting, customer engagement initiatives and continuous improvement activities.

About You

We're looking for an enthusiastic, customer-focused leader who takes pride in delivering quality hospitality services and supporting teams to achieve their best.

To be successful, you'll have:

• Minimum 3 years' experience leading teams within hospitality, catering, food services or a customer-focused operational environment

• Demonstrated experience managing service delivery standards across multiple locations or teams

• Strong frontline leadership, coaching and team development skills

• Excellent customer service and stakeholder engagement abilities

• Sound knowledge of hospitality, catering and food service operations

• Strong organisational, planning and problem-solving skills

• The ability to manage competing priorities in a busy operational environment

• Experience implementing service improvements and maintaining quality standards

• Strong communication and relationship management skills

• The ability to work independently and collaboratively across multiple sites

Essential Requirements

• Australian Citizenship – mandatory

• Ability to obtain and maintain a Defence Baseline Security Clearance

• Current unrestricted Australian Driver's Licence

• Ability to meet the physical and operational requirements of the role

• Ability to comply with Defence site access, safety and security procedures

Highly Regarded

• Previous experience within Defence, government or secure facilities

• Experience in food retail or customer-facing hospitality leadership

• Experience delivering customer experience or service quality improvement programs

• Certificate III in Hospitality or relevant industry experience

• Food Safety Supervisor qualification

Why Join ISS?

At ISS, our people are at the heart of everything we do.

We offer:

• Leadership opportunities: Lead and develop hospitality teams across Defence sites

• Career development: Training and opportunities to progress within a global organisation

• Supportive workplace: Work alongside experienced leaders and collaborative teams

• Employee benefits: Access to retail discounts and wellbeing initiatives

• Meaningful work: Support essential catering services for Australia's Defence Force

• Professional growth: Build valuable leadership experience in a unique operational environment

Ready to Lead the Way?

Take the next step in your hospitality leadership career with ISS!

If you're an experienced hospitality professional who enjoys leading teams, delivering exceptional service and making a positive impact, we'd love to hear from you.

Click APPLY NOW and join the ISS Defence team!

Diversity & Inclusion

ISS is committed to creating a diverse, inclusive and respectful workplace where everyone has the opportunity to thrive.

We encourage applications from Aboriginal and Torres Strait Islander peoples, veterans and Defence family members, people with disability, culturally and linguistically diverse communities and members of the LGBTIQA+ community.

Learn more about ISS Australia & New Zealand at www.au.issworld.com.

We respectfully request no agency approaches.