JOB SUMMARY

The Innovation Hub Studio Assistant – Innovation Hub supports the daily operations of Seton Hall University’s Innovation Hub, a multidisciplinary space designed to promote hands-on learning, innovation, and technology engagement. IHSAs assist in maintaining a functional, welcoming, and well-managed environment for students, faculty, and staff utilizing the Hub’s studios, equipment, and collaborative spaces.

This position is well suited for students with an interest in technology, innovation, problem-solving, and customer service, and offers practical experience supporting emerging technologies within a professional academic setting.

DUTIES & RESPONSIBILITIES

Provide front-line support across Innovation Hub spaces, including the Maker Studio, XR/AI Studio, Content Creation Studios, and Solutions Studio

Greet and assist users by providing general information on available spaces, equipment, and services

Monitor studio usage to ensure compliance with established policies, procedures, and safety guidelines

Assist with basic technology support needs, including laptops, mobile devices, network access, and peripherals; escalate complex issues to professional staff as appropriate

Conduct routine walkthroughs to ensure spaces are organized, operational, and prepared for use

Support opening and closing procedures, space readiness, and basic troubleshooting tasks

Assist professional staff and fellow IHSAs with events, workshops, and the implementation of new services

Represent DoIT and the Innovation Hub in a professional, courteous, and service-oriented manner

REQUIRED QUALIFICATIONS

Must be a currently enrolled Seton Hall University student

Demonstrates a positive, proactive, and solution-oriented attitude

Strong interpersonal skills with the ability to communicate effectively in both written and verbal formats

Possesses basic technical knowledge and a willingness to learn new technologies and systems; must be able to work independently to complete assigned tasks

Strong attention to detail and the ability to collaborate effectively with team members and professional staff

Experience in writing, technology, or related fields is a plus

Familiarity with content management systems or similar platforms is preferred but not required

CONTACT

Marsha Philemon

FEDERAL WORK STUDY ELIGIBILITY

Not Required