Together we shape thriving communities, public spaces, places and economies.

• Provide technical expertise to align business needs with cutting-edge IT solutions
• Temporary full-time role until June 2026
• Office location – Parramatta or Orange with flexible working supported
• Salary relative to experience and ranges from $97,027.00 to $107,059.00 plus super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

As Digital Coordinator, you'll play a vital role in managing and supporting ITSM ServiceNow applications, You’ll contribute technical expertise, assist with testing, and deploy system changes—all while ensuring smooth day-to-day operations and availability.

This role is all about ensuring smooth operations across digital platforms like ServiceNow, intranet, and web-based systems. You'll contribute technical expertise, assist with system testing, improve forms, and help publish content—all while responding to support requests and maintaining system availability. It's a chance to deliver real impact by supporting both daily operations and ongoing projects.

For more information read the full Role Description: Digital Coordinator

What you will bring to the role

• Experience operating in a Service Desk environment using the ServiceNow ticketing system
• Strong stakeholder management experience with the ability to prioritise tasks and competing demands.
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
• Solid time management and organisational skills to prioritize tasks and meet deadlines efficiently.
• Technical expertise to support and improve IT systems while ensuring operational efficiency.
• Commitment to delivering high-quality outcomes by balancing competing priorities effectively.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55PM on Tuesday 13 May 2025

Should you require further information about the role please contact Vish Katta on vish.katta@dpie.nsw.gov.au

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn