• Clerk Grade (1-2) - Multiple ongoing roles available
• Package includes salary ($73,522 to $79,931), employer’s contribution to superannuation and 17% loading for working weekends and public holidays and annual leave loading.
• Working across multiple Parks within the Greater Sydney area
• Working during weekend, peak and holiday periods

 

 

Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

 

 

About the role

Rare full-time opportunities to work as part of our dedicated team contributing towards the care, control and management of our Greater Sydney National Parks and Reserves, with the primary focus on visitor services.

These are not your typical office based roles!   You’ll be primarily working in the great outdoors across multiple Parks where you will be responsible for educating and engaging with visitors. You will need to be available during our peak visitor times. The roles are based in the Greater Sydney Branch and working across the following locations:

• Greater Sydney Branch South – Royal National Park, Kamay Botany Bay National Park and Georges River National Park.
• Greater Sydney Branch North – Ku-ring-gai Chase National Park, Lane Cove National Park, Garigal National Park, Sydney Harbour North National Park.

 

You’ll be responsible for greeting and directing visitors to Parks, educating them on Park values, promoting a positive visitor experience and ensuring compliance with Park rules.  A typical day could see you:

• providing information and advice to visitors on facilities, services and activities available
• fostering appreciation and enjoyment by visitors of park values
• promoting Park activities
• operating the visitor entry facilities that provide access to National Park areas
• collecting park use fees and issuing appropriate passes
• performing park compliance patrol duties
• providing office based assistance to Park Use Fee and Visitor Services Team

 

These roles will provide critical visitor services at our busiest Sydney parks during peak visitation periods including school holidays; leave will not be available during the Christmas/New Year periods to ensure acceptable levels of service delivery and operational function.

 

About You

To be successful in the role, you will:

• enjoy working outdoors and sharing information with visitors
• have experience acting independently on matters relating to the entry of visitors to the national park that are not covered by policy and where supervisors are not readily available
• have demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities and when handling and securing large sums of cash which are held in the visitor entrance station until the surplus is collected or banked in the organisation safe
• have superior customer service skills and the ability to communicate respectfully with a wide range of people, including those from culturally and linguistically diverse backgrounds

Essential Requirements 

• Experience in cash handling procedures.
• Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
• Capacity and willingness to undertake enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
• Basic computer skills and the ability to operate a two-way radio.
• Current manual driver’s licence.
• The holder of this role will be required to wear an NPWS uniform.
• This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

 

Note:  Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function

For more information read the full Role Description and Statement of Works: Visitor Service Assistant and Statement of Works

 

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

 

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

 

What we do

About NSW National Parks & Wildlife Service

Visit a park

 

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

 

Applications close: Sunday, 3 August 2025 at 11:55PM.

 

Should you require further information about the role please contact Manu Martinero, Supervisor, Visitor Services & Compliance Team via emmanuelle.martinero@environment.nsw.gov.au or on 02 9542 0667.

 

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

 

Looking for more information or assistance in applying?

 

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

 

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Vithiya Yogarajah on 0482 646 348 (please mention reference number 543195).

 

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn 

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