Together we shape thriving communities, public spaces, places and economies.

• Lead a high-performing technical support team to deliver fast, smart solutions that keep the department moving.
• Permanent/ongoing full-time (35 hours per week) opportunity
• Parramatta location with flexible working supported
• Salary relative to experience, and ranges from $125,693.00 to $138,510 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

We are looking for an experienced Technical Support Team Lead to join and oversee our 2nd level technical support operations for the department.

As the Technical Support Team Lead, you'll be at the forefront of ensuring smooth operations across our computer network, providing both onsite and remote support to users spread across multiple locations and platforms. From troubleshooting technical issues to handling escalated requests from customers, you'll play a pivotal role in maintaining our computer system’s efficiency and reliability.

As the leader of a team of dedicated technical specialists, you will lead by example, providing guidance, support, and mentorship to ensure they can always apply up-to-date solutions and the delivery of exceptional services and support.

For more information read the full Role Description: Technical Support Team Lead

What you will bring to the role

• Proven experience in delivering and supporting IT services across a variety of platforms and technologies.
• Strong leadership capabilities with a track record of effectively managing technical teams.
• Proficient in supporting business applications including Office 365, VoIP, MS Teams, and a wide range of ICT hardware.
• Demonstrated ability to troubleshoot and resolve complex technical issues under pressure, particularly for senior stakeholders.
• Solid understanding of ITIL methodologies and their practical application in service delivery environments.
• Skilled in managing competing priorities, projects, and escalations in fast-paced, dynamic settings.
• Excellent planning and prioritisation skills aligned with strategic organisational objectives.
• A customer-centric approach with a proven ability to enhance service delivery and user satisfaction.

What is an essential requirement:

• Relevant experience or tertiary qualification in IT related field and/or recognised industry certifications

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55PM on Thursday 26 June 2025

Should you require further information about the role please contact Cam Green at cameron.green@dphi.nsw.gov.au

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn