Job Description:

• Manage IT Helpdesk tickets in a timely manner
• Respond to user call via phone, email and ticket system
• Resolve user queries and feedback quickly and effectively
• Document cases in the Ticket Logging System
• Should adhered to company polices, corresponding guidelines and service level standard

Requirements:

• Degree in Information Technology, Computer related disciplines
• Completion of ITIL Foundation is an advantage
• Strong customer-oriented mindset with excellent communication and interpersonal skills
• Independent, diligent and responsible, with positive attitude under pressure
• Familiar with various MS Office applications
• Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege