Responsibilities:

• Supervise and support counter service to ensure service quality and operating properly;
• Assist the branch managers to plan, execute and manager the counter services
• Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
• Handle customer inquiries and complaints to provide quality customer services;
• Serve as the communication channel between the branch and other functional units.
• Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.
  
  

Requirements:

• Diploma holder or above, with qualification in HKSI preferred
• At least 2 years relevant banking experience
• Sound knowledge of banking operations and related policies
• Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
• Ability to handle customer complaints