Duties and Responsibilities

• Responsible for the setting and implementation of all policies and objectives within the spa
• Spa Director takes reservations when necessary
• Dealing with dissatisfied or disgruntled guests
• Responsible for motivating retail sales and ensure that all sales are recorded accurately
• To supervise and conduct the safety of users and equipment of the spa and to ensure that the Health and Safety Policy and procedures are implemented and monitored in particularly cleanliness and hygiene
• Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
• All hotels within MOHG are scored on Mystery shopper reports and it is expected that Mandarin Oriental, Taipei achieves high scores
• Spa Director determines whether Spa is up to date on criteria necessary for a 5 star or 5 diamond rating
• Review trolley, closets, upkeep and equipment
• Overseeing service and appearance. Walking spa to review spa Standards and Procedures and operational status of the Spa
• Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP’s. Also, replying to guest, vendor, sales and colleague e-mails.
• Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear