Housekeeping Supervisor
Poste numéro: 539840
Type de contrat: Temps plein
Situation géographique: Macao, Chine
Catégorie: Ménagère, Supervisory
Duties and Responsibilities
Guest’s Requests:
- Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
- Promote and recognize opportunities to provide guest service above and beyond all expectation
- Monitor correct handling of all guest requests
Guestrooms and Public Areas:
- Perform daily inspection guestrooms and corridors and back of house pantry areas, to ensure that the highest standards are met.
- Monitor progress; ensure completion of guest rooms always referring to the guest’s arrival time as a reference.
Guests’ Requests Handling:
- Respond to guest questions. Provide guest assistance, direction and information as requested.
- Conduct daily communication meetings with Room Attendants to ensure that all guest special requests are met.
- Perform line level functions in emergency situations.
General Management:
- Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Motivate, train, supervise, evaluate and discipline all Room Attendants.
- Follow and implement the daily and weekly planned assignments given by the Executive Housekeeper.
- Perform administrative duties such as updating room status and engineering requests.
- Maintain an ongoing Safe & Sound program in your designated area.
- Perform any tasks as assigned by the Management
Mise en ligne: China Standard Time
Clôture:
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