Duties and Supporting Responsibilities

• Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To be able to lead and communicate with his/her colleagues during the restaurant operation
• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team.
• To assist the Outlet Manager/Asst Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
• Oversees the set-up and operation of a station/section in a restaurant
• Provide services for guest such as order taker, promoting the restaurant food and beverages.
• Provide recommendation and prepare wine choice for the guest.
• To co-ordinate the service of food and beverage efficiently and accurately.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
• To involve with service related to VIP guests
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
• To identify and carry out any specific training and development needs among the team
• To perform and check all duties related to restaurant opening/closing check list
• Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager
• To carry out and supervise daily, weekly and monthly inventory
• Responsible for cash float and cashiering
• To maintain and order all the store requisition
• To prepare and maintain Buffet Tags
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally
• To maintain all Hotel’s assets