Reporting to the Engineering Shift Supervisor, the Duty Technician will assist the Shift Supervisor to manage the shift operations. He or she is also responsible to keep all equipment in good repair with minimum downtime by providing day to day maintenance of the hotel. And to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs.

Responsibilities

• To attend to complaints from internal and external customers and to ensure smooth running of the hotel engineering facilities. Able to work of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift)
• Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Supervise and control the Maintenance Request
• Perform day to day routine and preventive maintenance within the hotel rooms and public areas.
• Responds promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
• Respond courteously to guest requests promptly and resolve matters to the guest`s satisfaction.
• Able to prioritise the maintenance issues e.g.: to attend the breakdown of the plant and machine on priority.
• Perform maintenance activities in the guest room and public areas including electrical equipment, plumbing and HVAC
• Ability to ensure security of guest room access and hotel property.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware’s, electrical equipment including lamps, HVAC and AC ducts.
• Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment.
• Program TV`s and perform general housekeeping and engineering related inventory duties.
• Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• Operate as an independent mechanic by analysing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
• Be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
• Carry out specific oral and written instructions.
• Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.
• Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To monitor fire alarm / Life Safety Systems as necessary, to be fully informed of the system operations and to handle emergencies involving the systems.
• Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances.
• Understand and operate electrical, plumbing, refrigeration and water systems.
• Communicate with different departments and to provide them with information and assistance.
• Check for new maintenance request e.g.: OOO – Out of Service and OOO – Out of Order from the HOT SOS system and update remarks once the task is completed.
• Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
• Able to maintain a daily logbook of work done, utilities consumption and equipment operating log during the shift.
• Able to complete daily checklist before handing over the shift.
• Able to look after the smooth functioning of all machinery and equipment.
• Able to give proper handover to the next shift and take regular briefing of the shift staff.
• Inform shift supervisor of recurring complaints so that general day shift staff can rectify the problems on the permanent basis.
• Maintain all tools, equipment, and working areas in good conditions.
• Maintain the engineering working area and control desk in a good condition always.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Responsible for ensuring resources are used in an effective manner to ensure best operating costs.
• Maintaining high level of time keeping is of the essence.
• To ensure good communication is given either verbally or written to all members of staff.
• Problem solving and trouble shooting skills are used to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand.
• Carry out daily inspections of plant and equipment. Record all equipment operating parameters in a log sheet daily.
• Carry out general room inspection, preventative maintenance inspections and repairs including scheduling of all these works.
• Ensure proper measures are taken to protect the environment and the Hotel’s adherence to it.
• Ensure compliance with legislated workplace health and safety requirements.
• Comply with all MOHG and Hotel Specific Standards and Procedures.
• To abide by all rules, regulations, policies, LQE, MOQA and Safe, Sound & Sustainable by Mandarin Oriental standards.
• Use the Lockout/Tagout system before performing any maintenance work.
• Attend meetings and trainings as requested

Skills & Qualifications

• A formal qualification in mechanical/electrical engineering
• Hands-on experience in day-to-day maintenance of the hotel/villas
• Prior experience in a hotel operation is a MUST
• A minimum of 2-5 years of technical background. 1-3 Years industry experience in a similar role in a luxury hotel is preferred
• Should possess an excellent command of English (written and oral) – Fluency in other languages will be a definite advantage
• Ability to share knowledge with Colleagues
• Ability and willingness to communicate
• Ability to think logically
• Ability to priories work requests
• Ability to apply knowledge to new situation
• Must possess the ability to handle a fast-paced environment.
• Ability to communicate facts quickly and logically
• Flexible and able to adapt to challenging environments.
• Tact, discretion and diplomacy