Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability. 

Duties and responsibilities:

• Ensure cleanliness standards are maintained in all guestrooms on a daily basis 

• Inspect all guestroom’s fresh linens for cleanliness and substandard appearance 

• Efficiently turndown bed to meet appearance standard as demonstrated 

• Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated 

• Set up turndown tray with water as well as other turndown amenities as demonstrated 

• Turn on stereo/television to appropriate welcome standard 

• Turn on appropriate lighting if guest is not present during service 

• Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips 

• Replace guest amenities when appropriate 

• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task 

• Vacuum guestroom’s carpet furniture and baseboards according to standard during the service 

• Empty waste baskets 

• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment 

• Ensure that all electronic devices (television, stereo, telephones) are working properly 

• Evaluate work assignment and prioritize workload according to guest requests 

• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file 

• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards 

• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles 

• Adhere to Do Not Disturb policy 

Requirements:

• Good knowledge of Italian and English 

• Able to stand and walk for an extended period of time 

• Ability to push and pull the housekeeping cart 

• Possess a pleasant and outgoing personality 

• Must be willing to work on a flexible schedule, weekends and holidays