Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability. 

Duties & responsibilities:

• Understand and comply with all Corporate and Hotel policies and standard operating procedures 

• MOHG Code of Conduct requires that all business activities and business decisions comply with general law, regulations and other requirements 

• Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental 

• Carry out any additional duties requested by management related to hotel operational activities 

• Inspect, check and release hotel rooms for arrivals in accordance with set MO standards 

• Spot-check and monitor stayover rooms and vacant rooms in order to guarantee the highest service standards at all time 

• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house 

• Create daily task sheets for room attendants with special projects and traces 

• Conduct daily briefings and trainings for room attendants 

• Monitor stock in pantries and act accordingly if refill is needed 

• Coordinate with other departments in order to guarantee timely release for arrivals 

• Manage and overlook daily operations on assigned floors 

• Train, coach and motivate room attendants in order to achieve the highest quality standards 

• Be customer focused 

• Always help guests and anticipate their needs 

• Recognize guests' preferences and needs in order to communicate them to the relevant departments 

• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles 

Requirements:

• Minimum of 3-years housekeeping experience and 2 years in a supervisory position, in a luxury resort or hotel 

• Ability to communicate efficiently, respectfully and fairly in a diverse environment 

• Flexibility is paramount as it relates to the schedule for this position (AM, MID, Evening Shifts) 

• Proficiency in English, Italian and an additional language 

• Passion for luxury environment and details