Responsibilities

• Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
• Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
• Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
• Co-ordinate, execute and follow up on all training activities within the hotel.
• Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
• Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
• Assist in facilitation of continuous customer service training as outlined by LQEs, MOQA, Forbes, etc. on a needful basis.
• Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
• Maintain the L&D noticeboard / screen up to date.
• Maintaining training expenses to meet the hotel’s needs while remaining within budget guidelines.
• Always Maintaining orderliness and cleanliness of the office and the hotel Training Room.
• Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
• Provide support and development of departmental trainers as required.
• Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
• Assist in initiating all colleague recognition initiatives.
• Taking ownership to perform any additional duties assigned by the Director of Quality, Learning & Development and continuously support People & Culture initiatives.
• Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.

Skills & Qualifications:

• Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to express or exchange ideas by means of the spoken word; must be able to verbally convey detailed instructions to employees or guests.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to train, motivate, evaluate and mentor colleagues to meet desired ends.
• Ability to maintain excellent relations with colleagues and always maintain colleague and guest confidentiality.
• Extensive experience in the hospitality industry, previous training experience is a must.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Creative, effective team player, possessing a high degree of professionalism, energy and determination.
• Computer literate with working knowledge of: Excel, MS Word, PowerPoint and Publisher.
• Proven organizational skills, work well on their own, able to set and meet deadlines with quality results.