Responsibilities

• Facilitate all betting operations: Processing wagers and paying out winners.
• Ensure compliance with all relevant laws and regulations governing betting and casino activities.
• Provide expert guidance and support to customers regarding betting options and strategies.
• Ensure outstanding customer service is provided to all customers
• Assist in the implementation of promotional campaigns to attract new customers and retain existing ones.
• Collaborate with cross-functional teams to enhance the overall customer experience and streamline operations.
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Required attributes

• 1+ years of experience in a sports betting role.
• knowledge of betting principles, sports markets, and relevant regulations.
• Excellent communication and interpersonal skills to effectively engage with customers and team members.
• Excellent time management.
• Experience with betting software and platforms.
• Passion for sports and an understanding of various sporting events and betting markets.
• Fluent English language and good IT skills.
• Excellent communication skills, written and verbal.
• Good Maths skills.
• Problem-solving skills with a focus on customer satisfaction.
• Ability to work under pressure and make quick decisions in a dynamic environment.
• A proactive mindset.
• Team-oriented mindset with a collaborative approach to achieving goals.
• Eighteen years or over
• Eligible to work in the UK

Technical Skills and Relevant Technologies

• Familiarity with sports betting software.
• Proficient in Microsoft Excel and other data management tools.
• Experience with Arkle and Artemis systems to manage customer interactions and promotions.

The Hippodrome Casino offers a chance for you to work in a fantastic working environment, with the opportunity of professional development and promotion.  In addition to your basic pay, after three months of service you will be entitled to:

•              Access to the auto-enrolment pension scheme

•              Death in service cover (x2 salary)

•              Holiday (20 days plus 8 public holidays)

•              Company sick pay (after one year's service)

•              An interest free season ticket loan

•              Subsidised foreign exchange and discount benefits.

If you're interested in working with us, please send us your application.

We're looking forward to hearing from you – good luck!