About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

We’re looking for a visionary Head of User Experience (UX) to join our senior digital leadership team at a pivotal moment of transformation. This role is central to our ambition, ensuring that every touchpoint in the digital journey is insight-led, intuitive, and impactful. As a strategic leader, you'll be responsible for shaping and delivering a cohesive UX strategy rooted in deep customer research and behavioural understanding, bringing clarity to complex journeys and guiding a talented team to execute with precision and purpose.

This is more than just a UX leadership role, it's a key pillar in our succession planning and digital evolution. You’ll play a vital role in embedding UX thinking across the business, championing best-in-class experiences and amplifying the voice of digital at every level. If you’re ready to lead from the front, elevate user experience to a board-level conversation, and make a lasting impact on how customers engage with our digital products, we want to hear from you.

Key responsibilities

• Lead the development and execution of user experience strategies that elevate and optimise the end-to-end customer journey.
• Inspire and guide a team of UX professionals, championing a culture rooted in research, insight, and continuous improvement.
• Play a key role in our digital senior leadership team, influencing strategy and shaping the future of our digital experience.
• Embed UX thinking across the organisation, ensuring user needs are considered in every decision, product, and service.
• Be the voice of the customer and amplify the impact of digital throughout the business.
• Drive our digital priority of winning where the customer begins, with a sharp focus on intuitive, engaging, and high-performing experiences.
• Shape and strengthen the future of our digital team through succession planning, capability building, and thought leadership.
• Own and advance a deeply research-led UX approach to define what the best journey looks like for our customers.

About you

• A confident, experienced and influential senior UX leader with strong cross-functional collaboration skills and the ability to challenge established thinking to drive meaningful change.
• Excellent communicator, able to clearly articulate design concepts and decisions to both technical and non-technical audiences.
• Proficient in industry-standard UX and design tools (e.g. Figma, Sketch, Adobe Creative Suite) and experienced in applying a wide range of user research and testing methodologies.
• Highly analytical with a talent for translating data and user insights into actionable design strategies that deliver measurable outcomes.
• Able to unite cross-functional teams around a shared purpose, bringing energy, clarity, and momentum to complex digital initiatives.
• A natural people leader who inspires, motivates, and develops high-performing UX teams through clear vision, support, and inclusive leadership.

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, car allowance, pension, life assurance, 30 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 3 days per week on-site at our Support Centre in Redditch Worcestershire.