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Contact Centre Training Assistant in Worcestershire
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Are you passionate about developing people and delivering amazing customer experiences? We’re looking for a dynamic and proactive Contact Centre Training Assistant to join our Group Contact Centre team. In this vital role, you’ll play a key part in onboarding and upskilling both in-house and outsourced agents – helping shape confident, capable teams that consistently resolve over 90% of customer contacts first time. Working closely with our Training, Transformation, and Operations teams, you’ll be instrumental in building a centre of excellence that supports our ambitious customer service goals.
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Group Loyalty Manager in Worcestershire
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The Group Loyalty Manager is responsible for the ongoing delivery and development of the customer loyalty programme across the Group, ensuring that they support the overall Halfords vision and customer loyalty strategy to drive profitable outcomes across agreed customer metrics (e.g., breadth of shop, retention, share of purse).
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Senior Finance Business Partner - Retail Operations in Worcestershire
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We’re looking for a Senior Finance Business Partner – Retail Operations to join our dynamic Finance team, reporting directly to the Head of Retail Finance. You’ll support over 400 Halfords retail stores and our outsourced Customer Care team of 400+ colleagues, working closely with senior management to deliver actionable financial insight that drives performance.
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Engagement & Culture Manager in various locations
We’re on the lookout for a strategic and insightful Engagement & Culture Manager to join the Halfords People team! We are seeking a creative engagement professional to define and drive our colleague engagement strategy and culture-enhancing initiatives that reflect our business direction and enhance the colleague experience. You will balance big-picture strategic thinking with hands-on delivery, from strategy development to survey creation and insight analysis – ensuring the colleague voice is at the heart of everything we do.
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Retail Media & Loyalty Partnership Senior Executive in various locations
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