Business/Systems Analyst

Location: North Melbourne (with travel to Victorian-based depots required)
Reporting To: Project Manager

About Citywide

Citywide is a dynamic company with a clear purpose and mission – shaping liveable cities for more than 14 million people along Australia's eastern seaboard. We manage and maintain civic amenities, assets, and infrastructure for both government and private enterprise customers, benefiting the communities we serve.

About the Role

We are seeking an experienced Business/Systems Analyst to join our team and support the Citywide Mobile Workforce Management Program. This role involves end-to-end business analysis and support for the Field Service solution.

Key responsibilities will include:

• Investigation & Planning: Contribute to the planning, design, and configuration of Citywide’s Mobile Workforce Management Program to optimise operations.
• System Configuration & Implementation: Provide expertise in system configuration, testing, technical documentation, training delivery, and ongoing application support.
• Business Process Improvement: Work with stakeholders across operations and customer teams to drive continuous improvement in business processes and ensure system requirements are technically feasible.
• Data & Reporting: Build and maintain interactive reports and dashboards using Power BI to support operational insights and performance analysis.

About You

To succeed in this role, you will bring:

• Business Analysis Expertise: Demonstrated experience in business/systems analysis, ideally within civil infrastructure, open space, or environmental services sectors.
• Solution Architecture Knowledge: Ability to understand and contribute to IT system architecture in support of field operations.
• Mobile Workforce Management Experience: Strong understanding of mobile computing systems and tools.
• GIS Knowledge: Familiarity with Geographic Information Systems (GIS) to support spatial and location-based decision-making.
• Data Visualization Skills: Proficiency in Power BI to develop dashboards and support data-driven decision-making.
• Communication and Collaboration: Excellent interpersonal skills to engage effectively across all levels of the business.
• Problem-Solving: Innovative thinker with a continuous improvement mindset.
• Project Engagement: Understanding of project delivery and ability to work within defined timelines.

Required Skills

• Proven experience in business and systems analysis in relevant industries.
• Knowledge of solution architecture for operational IT systems.
• Experience with Microsoft Dynamics 365 Field Service.
• Expertise in mobile workforce management tools and platforms.
• Strong understanding of GIS systems and integration methods.
• Proficient in Power BI, with the ability to create interactive dashboards and analytical reports.
• Ability to produce data sets and support reporting functions for operational performance.
• Exceptional verbal and written communication skills.
• A proactive, results-oriented approach.

In Return We Offer

• Job Security: Enjoy the stability of working with long-term contracts.
• Skill Development: Opportunities to grow and develop in a supportive, dynamic environment.
• Safety-Focused Workplace: A strong commitment to safety across all operations.
• Team-Oriented Culture: Be part of a respectful and collaborative team environment.

If you’re ready to take the next step in your career and help shape the future of mobile workforce management at Citywide, we’d love to hear from you.

How to apply

Click the APPLY button now!

Alternatively, email your resume and cover letter to apply@citywide.com.au

Please note:

A full drivers licence and good driving record is essential. Reference checks, Driver Demerit Check, Police Check and Medical, including Drug and Alcohol testing are all pre-employment requirements for Citywide.

We do not accept unsolicited resumes from employment agencies. No (search) fee will be paid in the event we hire a candidate whose resume is submitted by an employment agency to any of our employees without a valid written recruitment agreement. Such resumes shall be deemed the sole property of Citywide.

Citywide is an equal opportunities employer, we invite applications from all backgrounds.

*Only successful applications will be contacted*