• Employment Type: Full-Time (35-hour week)
• Duration: Fixed Term Contract until December 2025
• Remuneration: Level 6 from $100k + 17% superannuation and leave loading
• Location:  Kensington NSW (Hybrid Flexible Working)

Why your role matters

In this role, you will coordinate the admissions process and work closely with the UAC Admissions Team Leader to ensure all procedures are clearly documented and consistently followed. You will be responsible for ensuring that offers for postgraduate Commonwealth Supported Places (PG CSP) are issued correctly, while also providing training, guidance, and support to Admissions Officers to maintain high standards and efficiency across the team.

Specific accountabilities for this role include:  

• Act as first point of contact for UAC staff and Faculties/Schools in relation to any PG applications submitted via UAC.
• Provide leadership to the Admissions Officers regarding applications for PG UAC programs, to ensure the Admissions Office meets all service level agreements including turnaround times on application processing and admissions enquiry management.
• Provide leadership to the Admissions Officers and other stakeholders regarding the provision of postgraduate Commonwealth Supported Places (PG CSP).
• Assist the UAC Admissions Team Leader to manage complex cases.

This role requires availability to work during the Christmas and New Year period and some weekends during peak periods.

About You:     

• Degree with two or more years subsequent relevant experience to consolidate the theories and principles learned OR Associate Diploma with at least four years relevant work experience leading to the development of broad knowledge OR an equivalent level of knowledge gained through any other combination of education, training and/or experience.
• Excellent oral and written communication skills in conjunction with excellent organisational, customer service and administration skills.
• Superior computing skills including word processing, email, databases, spreadsheets, internet applications and prior experience in the use of complex business systems such as student administration, HR and/or finance applications.
• Demonstrated capacity to work effectively and co-operatively in a team, preferably within a customer service or higher education environment, to positively and pro-actively achieve team goals and objectives.
• Excellent customer service and interpersonal skills with the ability to liaise with people from diverse backgrounds and culture in a courteous, professional manner.
• Ability to work in an organised, accurate manner with excellent attention to detail and experience with large-volume and peak processing periods/workflows.
• Ability to interpret policy and procedures documents, to use initiative when applying policy and guidelines, and to make positive contributions to policy, strategy and business operations.
• Ability to work independently with minimum supervision showing initiative and providing proactive support. 
• Ability to supervise team members and provide guidance and assistance on systems and processes if required.
• Demonstrated capacity to multi-task and contribute positively to and accept change in a dynamic working environment.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

For further information on the role & responsibilities, please refer to the position description.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice
• Discounts and entitlements (retail, education, fitness passport)

How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Wednesday 28th May 2025. 

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.