Team Leader, Case Review

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 7 $113,926 - $123,302 (depending on experience) + 17% super + leave loading
• Location: UNSW Kensington Campus, NSW (hybrid)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

As Team Leader, Case Review, you will play a key role in ensuring fair, consistent, and compassionate outcomes for students seeking special consideration and fee remission. You’ll oversee the day-to-day efficiency of the Case Review team, guide complex case matters, and help strengthen processes that support students across diverse backgrounds. Working closely with the Manager, Case Review, you’ll contribute to a student-centred service built on compliance, integrity, and empathy.

Key Responsibilities:

• Lead operational effectiveness and workflow management across the Case Review team, supporting a team of Case Review Officers and Administrators during peak and steady-state periods.
• Manage complex special consideration and fee remission applications and appeals, ensuring accuracy, fairness and adherence to legislation, UNSW policies, and service level agreements.
• Monitor, track and report on application progress; provide regular data, insights, and recommendations for improving processes and policy.
• Assess risks, troubleshoot issues and recommend enhancements for the special consideration portal, CRM and related systems.
• Build strong relationships with academic and professional staff to support consistent, compliant and student-focused outcomes.

Who You Are:

You are an organised, proactive team player with a strong work ethic and a commitment to UNSW values - collaboration, excellence, respect, innovation and service. You bring experience in managing complex or sensitive case matters, along with highly developed communication skills and the ability to guide and influence others. Compassion, attention to detail and fairness are central to your approach, ensuring every student is assessed impartially against key criteria.
You’ll thrive in a fast-paced environment, using your initiative, problem-solving skills and CRM/online systems capability to improve both processes and the student experience. Above all, you’re motivated by supporting students and leading a team known for its high morale, excellence and compassion.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: Submit your CV & a succinct 1-2 page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 4^th January 2026

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.